Manager - Transport Services

Ownership and Stakeholder Management:

Responsible for the career progression and growth of his reportees

On time Deployment of vehicles to ensure maximum OTA & OTD is achieved and not less than the SLA 4 hrs for pickup & 15 min for drop

On time allocation of routes to be monitored and not less than 6hrs for pickup and 60 Min for Drop.

Conducting weekly and monthly training to IFM staffs as per the planned calendar - (Weekly, Monthly).

Review MIS data for the month (TPI, KPI, BIG picture, Transport ops data, OB & AB data) with the MIS team (4-eye check) and share it with transport manager for review- Monthly

ACT & "On call" tracking report on to be shared on daily basis to transport manager.

Responsibility/ Customer Delight:

Monitor the associate related escalations, query through AMS, Mails and POS. To ensure all mail / POS escalations are converted to AMS

Ensure to have a proactive approach in review and raise AMS for any discrepancy.

Conducting / Participating in Customer Connect programs like TownHall, Virtual Connect and Meeting the project managers Periodically to upkeep Internal Satisfaction Survey (ISS)

Ensure seat utilization and customer optimization for their locations.

Key Performance indicators:

Daily/Weekly reports.

Contribute to the Monthly Management Report to client and other reports as required.

Proper handing over report to be shared with reliever marking transport manager in the email

Continually review the operational arrangements and controls to maximize the efficiency levels and targets utilized as KPIs

To conduct frequent meetings with the vendors to ensure the SLA is met

To prepare and track the training plan for the transport team & vendor supervisors

Proactively plan for the transport operations during festival or BCP situations

Random check on the Statutory / regulatory / Cognizant specific compliances like 6-digit ID scrutiny, background check, maintenance of back-up documents etc.,

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all Health and Safety issues and actively participate in Health and Safety reviews

Achievement of contracted Customer Satisfaction expectations.

Achievement of savings initiatives as agreed with Client.

Delivery of Agreed Initiatives as agreed

Achievement of performance goals as agreed with manager

Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements

Actively searches out opportunities to achieve best results

Promotes open, constructive, and collaborative relations with superiors, subordinates, peers and clients.

Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.