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Manager - Transport Services

5 - 10 years

5 - 10 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

transport escalation handling transport coordination transport operations transport mis review transport management

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Transport/Operations Lead

Ownership and Stakeholder Management:

  • Responsible for career progression and growth of reportees
  • Ensure timely deployment of vehicles to meet SLA:

  • Pickup:

    within 4 hours

  • Drop:

    within 15 minutes
  • Monitor and ensure timely route allocation:

  • Pickup:

    within 6 hours

  • Drop:

    within 60 minutes
  • Conduct weekly and monthly training for IFM staff as per training calendar
  • Review monthly MIS data (TPI, KPI, transport ops, OB & AB) with MIS team (4-eye check) and share with Transport Manager
  • Share ACT & On Call tracking reports daily with the Transport Manager

Customer Delight Responsibilities:

  • Monitor associate-related escalations via AMS, email, and POS; ensure conversion of all issues to AMS
  • Take a proactive approach to reviews and discrepancy reporting through AMS
  • Participate in customer engagement programs like Town Halls, Virtual Connects, and meetings with Project Managers
  • Optimize seat utilization and customer efficiency across locations

Key Performance Indicators (KPIs):

  • Daily and weekly reporting compliance
  • Contribution to Monthly Management Reports and other client-required reports
  • Ensure proper handover documentation with email updates to Transport Manager
  • Continual review of operational setups to improve efficiency against KPIs
  • Conduct regular vendor meetings to ensure SLA compliance
  • Maintain and track transport team & vendor supervisor training plans
  • Proactive planning of transport during festivals and BCP situations
  • Perform random audits for statutory, regulatory, and Cognizant-specific compliance (e.g., 6-digit ID, background checks)
  • Participate in emergency evacuation, crisis management, and business continuity planning
  • Manage Health and Safety issues; participate in reviews

Performance & Leadership:

  • Meet or exceed Customer Satisfaction targets as per contract
  • Deliver savings initiatives and agreed service improvement plans
  • Achieve personal and team performance goals set by manager
  • Serve as a leadership role model by embodying JLL's values and culture
  • Seek continuous improvement and excellence in results
  • Foster open, collaborative relationships with peers, managers, and clients
  • Communicate effectively through actions, written, and oral communication

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