Manager, Technical Support

**Job Description:** As a Manager of Technical Support team at CrowdStrike, you will be part of a highly talented Customer Success team supporting global customers. Your role involves delivering an incredible support experience by creating an inclusive work culture, aligning with business objectives, and collaborating with stakeholders. **Key Responsibilities:** - Deliver consistent Customer Support Operational outcomes aligned with Business Objectives. - Create an open and engaging work environment with a focus on continuous improvement. - Recruit, develop, and build an inclusive customer-focused technical talent. - Own customer escalations and drive them towards a satisfactory resolution. Implement corrective actions with relevant stakeholders. - Make timely and effective decisions based on a solid understanding of security principles, business requirements, and best practices. - Collaborate effectively with peers and internal/external stakeholders for effective outcomes. - Define, refine, and implement processes, policies, and systems to enhance operations and deliver an effective customer experience. - Encourage knowledge sharing and innovation. - Contribute to improvement initiatives and global projects. **Qualifications Required:** - Bachelor's Degree or equivalent with 3-5 years of people management experience leading an Enterprise Product Support team. - Strong Support operational experience in a high-impact, 24x7 Product Support environment supporting Global Customers. - Proven record in identifying and developing talent. - Outstanding verbal and written communication skills. - Strong technical acumen with a logical troubleshooting mindset. Knowledge of Endpoint Security technologies, with specializations in SIEM/SOAR, Identity Protection, or Cloud Security, would be a plus. - Analytical thinking with a problem-solving attitude and strong execution skills. - Ability to analyze data/reports and take proactive actions. - Experience collaborating with global cross-functional stakeholders for an outcome. - Willingness to work in Shifts/Weekends depending upon business requirements. **Additional Company Details:** CrowdStrike is a mission-driven company that values a culture of belonging and empowers everyone to succeed. They support veterans and individuals with disabilities through their affirmative action program. The company offers a remote-friendly and flexible work culture, market-leading compensation and equity awards, comprehensive wellness programs, competitive vacation and holidays, paid parental and adoption leaves, professional development opportunities, employee networks, volunteer opportunities, and vibrant office culture with world-class amenities. CrowdStrike is committed to fostering a diverse and inclusive workplace globally. If you need assistance accessing information or submitting an application, please contact recruiting@crowdstrike.com for further assistance.,