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Manager, Technical Account Management

Manager, Technical Account Management

Xoom

8 - 10 years

7 - 11 Lacs

chennai bengaluru

Posted:1 week ago| Platform:

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Skills Required

service delivery diversity and inclusion consulting javascript php wellness account management operations recruitment sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Technical Account Management team delivers great technical experiences for our customers, merchants, and partners. This job serves as a sophisticated thought partner, identifying issues and recommending best practices. They lead functional projects and programs aimed at improving business processes while analyzing trends to inform strategy. Collaboration with team members is essential to enhance service delivery and efficiency, ensuring clients maximize the value of their services.

Job Description

Essential Responsibilities

Manage and close deals from a technical and operational requirements perspective
Partner with Enterprise merchants through discovery and consulting sessions
Implement product demos and proof of concepts
Diagram systems connections and flow of data
Advocate for customer needs to overcome adoption blockers
Installation and configuration of payment APIs and commerce products
Communicate major technical issues to merchants
Consult with merchants and internal teams on integration best practices

Expected Qualifications

Minimum of 8 years of relevant work experience and a Bachelors degree or equivalent experience.

Preferred Qualification

Knowledge of Observability and Monitoring Tools such as Datadog, Splunk.
Knowledge of web technologies languages and services like JavaScript, PHP, Java, REST, GraphQL, SQL and more.

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Manager, Technical Account Management