Job
Description
Overview Job Purpose At ICE, we never rest. We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. The Manager, Systems Engineering is responsible for guiding and supporting a team of engineers in creating and maintaining the core automation services within ICE s infrastructure. This role involves setting clear objectives, providing resources, and ensuring that the team adheres to high standards for automated tooling. A successful manager will oversee the software development lifecycle, establish best practices, and foster a collaborative environment where engineers can excel. Key responsibilities include mentoring team members, providing constructive feedback, and facilitating professional development. Additionally, the manager will drive root cause analysis discussions, recommend and approve automation tools, and actively participate in strategic technical decisions to align team efforts with business goals. Responsibilities Assist in the design, planning and implementation of solutions using Python programming language Provide education and mentorship to team members, operations staff, and other departments on best practices, automation methodologies. Delegate, assign, and ensure work is completed by subordinate staff Assist in the design, planning and implementation of server and automation solutions Tune and design systems infrastructure for maximum available performance Automation of manual tasks using scripting development Oversee the development and maintenance of automation scripts in Ansible and Python, ensuring the delivery of reusable, testable, and efficient code. Collaborate with cross-functional teams to facilitate the development and upkeep of RESTful APIs while ensuring adherence to best practices. Mentor and coach junior developers to enhance their skills and knowledge. Facilitate productive code reviews, design reviews, and architecture discussions. Oversee the analysis, programming, and modification of software enhancement requests. Identify and resolve complex software development challenges promptly, providing technical guidance to the team. Collaborate with internal teams to understand business and functional requirements to ensure automation processes meet organizational needs. Guide the team in using various architectures, tools, and frameworks to automate internal processes. Actively participate in technical analysis, problem resolution, and proposing solutions. Coordinate efforts across developers, operations staff, and release engineers, fostering a service-oriented team environment. Manage on-call rotations to ensure efficient after-hours support. Lead the team to ensure robust support for production operations in a 24/7 environment, driving technical excellence to meet organizational goals. Knowledge and Experience 5+ years of experience with engineering Operating Systems as well as Software Development Engineering, Tools Automation, or similar role in platform delivery Experience as a people manager or in a team lead role with delegation duties Degree in engineering discipline or equivalent experience in Systems Engineering / Development Solid experience coding with any one or combination of PowerShell, Python, Ruby, etc Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.) Experience with automation/configuration management using either Puppet, Chef, Ansible or equivalent Working knowledge of multi-tiered, highly available, and resilient application design Working knowledge of horizontal and vertical scaling for performance and high availability Top-tier critical thinking, analytics, and problem-solving skills Ability to work in a service-oriented team environment Strong understanding of project Management, organization, and time management Customer focus and dedication to the best possible user experience Ability to communicate effectively with technical or business resources Understanding of Continuous Integration and Delivery concepts Fluent speaking, reading, and writing in English Desired Knowledge and Experience Experience working in a GitOps organization with a drive to automate everything Working knowledge of the creation, support and deployment of Docker Containers Working knowledge of the setup and configuration of Kubernetes 2+ years of experience in Ansible code development
