Manager / Sr. Manager Sales Coordination

Job Description

Key Responsibilities: Sales & Customer Coordination Act as the liaison between international sales officers, representatives, and factory teams . Promptly respond to customer emails , addressing inquiries, concerns, and order updates. Ensure smooth communication and coordination between customers and production units . Manage order MIS, sales reports, and market analysis to track trends and performance. Production & Logistics Follow-Up Coordinate with factory heads and production teams for order schedules, production timelines, and capacity planning. Monitor container dispatch schedules , ensuring timely shipments and export documentation compliance. Track and follow up on CAPA (Corrective and Preventive Actions), product development timelines, and import status . Ensure all customer commitments regarding delivery and quality are met efficiently. Manufacturing & Technical Understanding Review and interpret 2D manufacturing drawings to facilitate customer discussions. Capable of working with 3D models for better visualization and technical support. Assist in technical discussions and modifications based on customer requirements. Reporting & Communication Prepare MIS reports, order status reports, and market analytics . Maintain detailed records of customer orders, delivery schedules, and sales data . Strong verbal and written communication skills to handle both internal and external stakeholders. Draft professional emails, reports, and sales presentations . Required Skills & Qualifications: Education: B.Tech / B.Sc (Engineering preferred). Experience: 5+ years in international sales coordination for an export manufacturing company. Technical Skills: SAP S/4HANA SD Module (order processing, invoices, shipment tracking). MS Excel (Advanced), PowerPoint, Google Sheets, and MIS reporting . Understanding of 2D & 3D technical drawings . Soft Skills: Excellent communication and customer-handling skills . Strong follow-up, problem-solving, and coordination abilities . Proactive and detail-oriented in managing sales operations.