Manager - Software Support

Job Description

What you will be doing Take ownership to drive customer experience by ensuring customer support metrics and SLAs are achieved Manage a 24/7 team and provide an environment of continuous improvement and professional growth Help evaluate, recommend, implement, and maintain customer support and service applications and tools Streamline and automate processes that improve customer satisfaction and drive operational efficiencies Foster team expertise to minimize reliance on Engineering, empowering the team to handle challenges independently and effectively Review RCA's for incidents, release proactive service advisories and drive a continuous improvement roadmap Maintain an effective feedback loop with Product and Engineering teams to improve service delivery Show more Show less