Manager - Social Media

Manager - Social Media

Location: Hyderabad
Job Type: Full-Time

About us -
At vSplash, we are passionate about helping businesses shine online. From websites to digital presence management, we build scalable digital solutions that make a real difference. As a trusted white-label digital media partner, we support global agencies in serving 10,000+ SMBs every month. At our core, we're a team of curious minds who love technology, creativity, and collaboration. With us, you'll be part of a culture where ideas matter, learning never stops, and innovation is part of everyday life.

Job brief:

We are looking for a results-driven Manager Social Media to lead social media content and creative delivery for US-based small businesses. You will manage a team of Social Media Specialists (SMS) and ensure that the social content resonates with US audiences while meeting quality standards. The ideal candidate will have exceptional command of English writing and comprehension, with a keen eye for detail. A deep understanding of American English, conversational styles, cultural nuances, and geography is a must. Your leadership will help our clients engage customers, strengthen their brand presence, and achieve measurable outcomes in a competitive digital landscape.

What will you actually do

You will:

• Establish and maintain a robust quality assurance system to ensure each team member delivers high-quality content.
• Continuously assess content quality, including outputs from tools/LLMs, to ensure they meet US cultural and client standards.
• Provide both general and targeted feedback to agents, fostering continuous improvement.
• Perform root cause analysis on quality issues and collaborate with the Operations Manager to implement preventive measures.
• Handle partner and client interactions related to quality concerns and escalations.
• Design and deliver training modules, assessments, and refresher sessions for new and existing team members.
• Support hiring through pre-hiring assessments and interviews to ensure cultural/linguistic fit.
• Share insights and trends with leadership on quality parameters, team member performance, and audience resonance.
• Collaborate closely with the Operations Manager to balance quality standards with SLA and delivery goals.

What mindset fits best

• Client- and partner-centric
• Quality-focused with a keen eye for detail
• Strong appreciation of US culture and conversational nuance
• Growth- and learning-oriented
• Accountability-driven
• Collaborative leadership style

Key Skills Requirement -

• Excellent command of written English and comprehension.
• Proficiency in American English, conversational styles, culture, and geography.
• Strong eye for detail and ability to coach teams on quality.
• Strong communication, leadership, and problem-solving abilities.
• Hands-on experience with tools like LLMs (ChatGPT, Gemini), Canva, and social media ad/content platforms (like Meta Business Suite, Google Ads, LinkedIn Ads, or similar).

Qualification and Prior Experience -

• Degree in Marketing, Communications, Journalism, Business, or a related field (postgraduate degree is an advantage).
• 10+ years of overall experience in Social Media Marketing (covering posts and ads across platforms).
• At least the last 3 years focused on managing posts and ads for US-based small businesses or agencies.
• Experience across multiple industries is preferred, ideally managing content and campaigns for 3050 US businesses.

Ready to apply

If this sounds like your kind of challenge, we'd love to hear from you. Apply now and help us deliver social media content that connects with thousands of US businesses and their customers.