Manager Service

As an Assistant Manager in the UPS industry with a focus on Service, your role will be crucial as a technical leader understanding customer needs and having extensive experience in field service. Your responsibilities will include: - Monitoring open service calls and repair timelines - Ensuring proper coordination with logistics and service teams to expedite call closures - Consistently meeting TAT targets for service calls You will also be accountable for: - Leading and coordinating with partners to ensure customer satisfaction - Providing timely updates on call closures in the CRM system - Facilitating effective communication among service teams, internal logistics teams, and vendor teams for service warranty, AMC, chargeable billing, and prompt shipments of customer units Your duties will further involve: - Conducting monthly meetings with partners to evaluate progress - Organizing technical training sessions for partner engineers - Collaborating with service teams and partners to ensure timely submission of invoices and processing Additionally, you will be expected to: - Compile and share various reports including RMA/FA, spare indents, 8D reports, call center performance reports, and efficiency reports - Utilize proficiency in SAP, CRM, or any equivalent ERP system along with MS Office Please note that your personal data will be processed exclusively for recruitment-related purposes in compliance with applicable data protection laws and regulations.,