Manager Service

As an Assistant Manager in the UPS industry with a focus on Service, you will be a key technical leader with a strong understanding of customer needs and extensive experience in field service. Your primary responsibilities will include monitoring open service calls and repair timelines, ensuring proper coordination with logistics and service teams to expedite call closures, and consistently meeting TAT targets for service calls. You will be responsible for leading and coordinating with partners to guarantee customer satisfaction, providing timely updates on call closures in the CRM system, and facilitating effective communication among service teams, internal logistics teams, and vendor teams for service warranty, AMC, chargeable billing, and prompt shipments of customer units. Your role will also involve conducting monthly meetings with partners to evaluate progress, organizing technical training sessions for partner engineers to enhance their knowledge of new and existing products, and collaborating with service teams and partners to ensure the timely submission of invoices and processing. Additionally, you will be expected to compile and share various reports including RMA/FA, spare indents, 8D reports, call center performance reports, and efficiency reports. Proficiency in SAP, CRM, or any equivalent ERP system along with MS Office is essential for this role. Please note that as part of your application, your personal data will be processed exclusively for recruitment-related purposes in compliance with applicable data protection laws and regulations.,