Manager Retention H&B

Job Description

Manage and grow a portfolio of large corporate clients for their employee benefits insurance needs. Advise clients on policy structures and benefits under Group Mediclaim (GMC), Group Personal Accident (GPA/ADD), Group Term Life (GTL), and Outpatient (OPD) coverage. Coordinate with insurance companies for policy/CD, renewals and claims resolution. Conduct periodic client reviews, claims analysis, and MIS reporting. Ensure seamless onboarding of clients and manage documentation and compliance requirements. Handle client queries, escalations, and ensure high levels of client satisfaction. Work closely with internal teams including operations, claims, and wellness teams. Stay updated with market trends and regulatory changes impacting EB policies. Qualifications Minimum 4-5 years of relevant experience in insurance broking or consulting, specifically in Employee Benefits. Strong knowledge of Group Health Insurance products (GMC, GPA, GTL, OPD). Proven experience in managing large corporate clients with complex EB needs. Excellent client servicing and relationship management skills. Strong communication, presentation, and negotiation skills. Proficiency in MS Office (Excel, PowerPoint, Word). IRDA Broker certification is a plus. Open to in-person meetings with clients and flexible to travel locally as required.