Manager Quality (Footwears)

Position Title:

1. Position Overview

Manager Quality

2. Educational Qualification

• Essential:

  B.Sc. in Footwear Technology

• Preferred:

  P.G. Diploma / M.Sc. in Footwear Technology

3. Experience

• Required:

  10–12 years of progressive experience in the Footwear Industry, preferably in Quality Assurance, Process Inspection, or Manufacturing Quality roles.

4. Reporting Structure

• Reports To:

  AGM – Quality

• Team Reporting:

  Leads a team of

  40 Quality Checkers

  across

  10 plants and vendor premises

5. Work Details

• Location:

  Bahadurgarh (Routine visits to Bhiwadi and Haridwar)

• Working Days & Timings:

  Monday to Saturday, 9:00 AM – 5:30 PM

6. Additional Requirements

• Excellent proficiency in

  Advanced Excel, MS Office, PowerPoint, and Power BI

  for analytical report preparation and presentations.
• Strong communication and presentation skills.
• Ability to handle multiple priorities under pressure.

7. Key Responsibilities

A. Financial Responsibilities

• Oversee all potential claims to ensure minimal financial impact on the company.
• Obtain approvals for compensation payments and ensure timely communication with stakeholders.

B. Customer Orientation

• Acknowledge and resolve internal customer complaints within defined timelines.
• Maintain transparent communication and provide regular updates on complaint resolutions and improvement initiatives.
• Liaise with clients for updates and quality-related discussions.

C. People Orientation

• Escalate unresolved issues to the Line Manager while coordinating with Production and Vendor Production teams.
• Guide, train, and mentor Quality Checkers to maintain consistent performance and adherence to quality standards.

D. Internal Business Process / Functional Responsibilities

• Ensure completion of labeling, testing, and due diligence activities before any production changes.
• Coordinate production and quality checks as per defined schedules and standards.
• Identify and report discrepancies in the production plan, proposing corrective actions where necessary.
• Define and communicate quality guidelines to contract manufacturers and ensure compliance.
• Monitor inventory levels, material acceptance, rejections, and deviations at every testing stage.
• Propose and implement

  Corrective and Preventive Actions (CAPA)

  effectively.
• Ensure accurate data entry and documentation in IMIS for all quality transactions.
• Prepare and share

  Quality MIS reports

  with the reporting authority as per defined frequency.

8. Core Competencies

A. Technical / Functional

• Footwear Manufacturing Process
• Quality Inspection
• Process Quality Management

B. Behavioral

• Meticulous and detail-oriented
• Analytical and data-driven
• Methodical and process-focused

9. Key Stakeholders

Internal

• AGM – Quality
• Sr. VP-Manufacturing

External

• Contract Manufacturers
• Vendors
• Customers