Manager | QRM : Quality Assurance (QA), PMO

• Quality Assurance & Compliance:
• Develop and implement quality assurance frameworks for SOC operations.
• Ensure adherence to cybersecurity standards (e.g., NIST, ISO 27001, MITRE ATT&CK).
• Conduct regular audits of SOC processes, incident handling, and reporting.
• Process Improvement:

Identify gaps and inefficiencies in SOC workflows and recommend improvements.

• Lead initiatives for automation, standardization, and documentation of SOC procedures.
• Collaborate with SOC leadership to refine triage playbooks and escalation protocols.
• Metrics & Reporting:
• Define and track key performance indicators (KPIs) such as MTTD, MTTR, false positive rates, and SLA adherence.
• Generate periodic reports on SOC performance, quality trends, and improvement actions.
• Present findings to senior leadership and recommend strategic changes.
• Training & Enablement:
• Develop and deliver training programs focused on quality standards and best practices.
• Mentor SOC analysts on quality expectations and continuous improvement.
• Coordinate simulation exercises (e.g., Red Team/Blue Team drills) to assess readiness and response quality.
• Stakeholder Collaboration:
• Work closely with incident response, threat intelligence, and compliance teams.
• Support client audits and external assessments by providing quality documentation and evidence.
• Act as a point of contact for quality-related escalations within SOC operations.
• Required Skills & Experience:
• 5+ years in cybersecurity operations, with at least 2 years in a quality or audit-focused role.
• Strong understanding of SOC tools and technologies (SIEM, SOAR, IDS/IPS, endpoint protection).
• Experience with cybersecurity frameworks and regulatory requirements.
• Excellent analytical, documentation, and communication skills.
• Certifications such as CISSP, CISM, ISO 27001 Lead Auditor, or Six Sigma are highly desirable.