Manager - QA/QC

Key Responsibilities:

• Governance and Compliance:

• Ensure that the quality management systems comply with the companys constitutional principles, legal obligations, and relevant regulatory bodies (e.g., ISO 9001, Six Sigma).
  
• Regularly review and update internal quality policies to ensure they align with the companys constitution and external standards.
  
• Monitor adherence to industry-specific regulations and certifications (e.g., environmental, safety, etc.), ensuring that all practices follow legal requirements.
  

• Quality Control & Assurance:

• Develop, implement, and maintain quality management frameworks that reflect both industry best practices and the company’s governance.
  
• Lead and oversee the testing and inspection processes to ensure product/service quality meets the required standards before release.
  
• Ensure consistency in the application of quality control measures, maintaining a transparent record of all inspections, audits, and product testing.
  

• Continuous Improvement and Process Enhancement:

• Lead initiatives for continuous improvement across all processes, identifying areas where quality can be increased or costs can be reduced.
  
• Spearhead innovation projects that align with the company’s strategic goals and the continuous evolution of quality management practices.
  
• Implement corrective actions where deviations from quality standards are identified and ensure that preventive measures are in place.
  

• Team Leadership and Development:

• Manage the quality team and provide training on the company's constitutional quality standards, regulatory compliance, and best practices.
  
• Foster a culture of quality throughout the organization, ensuring that employees at all levels understand their role in maintaining high-quality standards.
  
• Promote ongoing professional development for quality staff, encouraging them to gain certifications in quality management systems and process improvement.
  

• Internal and External Audits:

• Conduct regular internal audits to assess compliance with both quality standards and the company’s governance framework.
  
• Ensure that the organization is prepared for external audits, maintaining all necessary documentation to demonstrate compliance with relevant standards and the company’s constitution.
  

• Customer and Stakeholder Satisfaction:

• Develop systems for tracking and analyzing customer feedback related to product/service quality.
  
• Ensure that any quality-related customer complaints or concerns are addressed swiftly and in accordance with company policy.
  
• Provide regular reports to senior management on quality performance, highlighting achievements, issues, and areas for improvement.
  

• Documentation and Reporting:

• Maintain comprehensive records of quality control and assurance processes, including audits, inspections, reports, and corrective actions taken.
  
• Prepare detailed reports for senior management and stakeholders, ensuring clarity in the communication of quality data and compliance status.
  

Skills & Qualifications:

• Education:

  Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field (Master’s degree preferred).

• Experience:

  Minimum of [X] years of experience in quality management, particularly in roles involving regulatory compliance and internal governance.

• Certifications:

  Relevant certifications such as ISO 9001, Six Sigma, Lean, or similar quality management qualifications.

• Knowledge of Governance:

  Deep understanding of the company’s constitutional framework and its application to operational processes.

• Analytical Skills:

  Strong ability to analyze data, identify trends, and derive actionable insights to improve quality.

• Attention to Detail:

  A keen eye for identifying discrepancies and potential quality issues in complex systems.

• Leadership and Communication:

  Proven experience leading teams, training staff, and working collaboratively with cross-functional departments.

• Problem-Solving:

  Ability to investigate quality issues, identify root causes, and implement corrective actions.