Manager, Product Management - Pre-case Management and Platform Support

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Position Summary

We are seeking a strategic, execution-focused Product Manager to join our Visa Direct Digital Transformation team. This role will drive the design, delivery, and continuous optimization of high-impact Visa Direct and ERP solutions, from concept through launch and scale. You will be responsible for translating business opportunities into technical solutions, partnering across Visa's global ecosystem to bring innovative, scalable, and compliant real-time payment experiences to market.

The ideal candidate will have deep product management experience, a strong understanding of faster payments and cross-border money movement, proven ability to influence across business, technology, and regional teams, and experience of Product and Application Support processes.

Key Responsibilities

Strategic Leadership

• Shape and execute the Visa Direct and Pre-case product vision in alignment with Visa's digital transformation strategy.
• Identify and evaluate new market opportunities and use cases for both Visa Direct and native Pre-case, ensuring solutions are competitive, compliant, and scalable.
• Collaborate with regional product and sales teams to drive global adoption and market penetration.

Product Discovery & Definition

• Lead discovery sessions with internal and external stakeholders to understand pain points, regulatory requirements, and technical constraints.
• Define product requirements, including functional, non-functional, and compliance needs.
• Develop high-level product architecture and user flows in collaboration with Technology and Architecture teams.

Execution & Delivery

• Own and manage the product backlog, ensuring alignment with strategic priorities.
• Partner with engineering to deliver features via Agile methodologies (SAFe/Scrum).
• Facilitate grooming sessions, sprint planning, demos, and retrospectives.
• Oversee user acceptance testing, go-to-market readiness, and post-launch performance tracking.

Product Support

• Provide technical support for the Visa Direct Platform and associated business applications, ensuring clients can operate platform services efficiently and without disruption.
• Serve as a technical subject matter expert, assisting internal and external users with troubleshooting, configuration guidance, and product-related inquiries.
• Monitor and resolve support tickets, analyze recurring issues, and contribute to building a centralized support framework to streamline intake and resolution processes across multiple applications.
• Collaborate with cross-functional teams including product managers, program owners, and engineering teams to implement solutions that enhance reliability and performance within Visa's payment ecosystem.
• Support risk management applications, ensuring operational continuity and proactively addressing technical challenges to minimize downtime and service interruptions.

Stakeholder Engagement & Communication

• Build and maintain strong relationships with internal partners (sales, operations, risk, compliance, marketing) and external clients.
• Deliver clear, impactful communications to audiences ranging from developers to executives.
• Represent Visa Direct in client conversations, industry events, and cross-functional working groups.

Operational Excellence

• Ensure Visa Direct solutions meet Visa's performance, scalability, and security standards.
• Monitor KPIs and OKRs to measure adoption, revenue impact, and customer satisfaction.
• Drive continuous improvement through data analysis, customer feedback, and market insights.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or related field.
• 6+ years of experience in

  product management

  , preferably in payments, faster payments, or financial technology. Experience in

  product and application support

  is preferred.
• Proven track record of delivering innovative, customer-focused products from concept to launch.
• Strong knowledge of

  payment flows, cross-border transactions, and real-time payment systems

  .
• Experience with

  Agile development methodologies

  . Safe or Scrum certification preferred.
• Proficiency in product management tools such as JIRA, Jira Align, and Figma.
• Proficiency in

  Generative AI and Agentic AI

  tools and applications is a big plus.
• Excellent communication skills with ability to influence across technical and non-technical stakeholders.
• Strong analytical skills, experience using data to drive product decisions.
• Ability to work in a fast-paced, matrixed environment while managing multiple priorities.
  

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.