Manager Process Design

About the team

The Seller Experience team is dedicated to elevating the experience of sellers across every interaction point with Flipkart. This includes a strong focus on delivering exceptional seller support, ensuring both satisfaction and long-term engagement.

Role & responsibilities

• Identify current efficiency gaps & define automation scope
• Develop & Driveindustry-best automation solutions & efficiency improvement initiatives
• Develop and implement long-term strategies that align with organizational goals.
• Work closely with Product & engineering teams to define SOW & program manage deliverables
• Do value engineering of the existing processes & remove non-value adds to improve effectiveness
• Design comprehensive support process frameworks, ensuring scalability and efficiency.
• Lead continuous improvement in key output metrics
• End-to-end tracking of the project from Prioritization to Goodness of the project.
• Reporting & communication: Have leadership reports & review documents on the progress of the project

To succeed in this role you should have the following

• Identify current efficiency gaps & define automation scope
• Develop & Driveindustry-best automation solutions & efficiency improvement initiatives
• Develop and implement long-term strategies that align with organizational goals.
• Work closely with Product & engineering teams to define SOW & program manage deliverables
• Do value engineering of the existing processes & remove non-value adds to improve effectiveness
• Design comprehensive support process frameworks, ensuring scalability and efficiency.
• Lead continuous improvement in key output metrics
• End-to-end tracking of the project from Prioritization to Goodness of the project.
• Reporting & communication: Have leadership reports & review documents on the progress of the project