Manager - Process and Controls

AMERICAN EXPRESS

4 - 9 years

8 - 12 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

business process career development operational excellence operational risk tlm project management relationship building strategic planning risk management auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The

Manager, Process and Controls

is a key member of CoDO, responsible for strengthening operational excellence and ensuring compliance across data risk, vendor, and control processes. Reporting to the Director of Strategic Planning, this role is ideal for a proactive, detail-oriented professional who thrives in a dynamic, collaborative environment.

Responsibilities:

Maintain and optimize CoDO business process documentation and annual SOP refreshes
Evaluate processes with a risk-focused lens to identify gaps and recommend improvements
Lead cross-functional efforts to implement process enhancements
Serve as a subject-matter expert, helping address Operational Risk Events
Support PRSA/RCSA assessments and testing
Drive GCS and Technology engagement in SOC-1 audit activities and validate data-related controls
Manage communication and distribution of SOC-1 compliance reports
Oversee Third Party Life Cycle Management (TLM), including contract renewals and ongoing oversight

Minimum Qualifications

4+ years of experience in data, risk management, compliance, or product development
Strong risk and control mindset with the ability to develop creative, practical solutions
Demonstrated problem-solving skills, from issue identification through recommendations
Experience managing project plans for complex data or compliance initiatives
Excellent written and verbal communication skills
Proficiency in Excel and PowerPoint; confident presenting to senior leaders
Ability to influence and collaborate effectively across a matrixed organization
Proven success managing multiple priorities in a fast-paced environment
Relationship-building skills with stakeholders at all levels

Preferred Qualifications

Advanced Project Management experience preferred
Advanced PowerPoint and Excel skills preferred

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