Mgr-Digital Product Mgmt

AMERICAN EXPRESS

5 - 10 years

25 - 30 Lacs

Gurugram

Posted:9 months ago

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Job Description

Joining as a digital product manager at American Express is, at its heart, about making a positive difference in people s lives by improving the products and journeys we offer, in more than 25 countries.
Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply.
You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you're approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences.
This is the kind of experience you'll be working towards as part of our team - owning part of the application/onboarding journey. you'll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.

Your responsibilities include:

Understanding and representing user needs, both customers and internal teams.
Collaborating with local market teams to stay on top of market developments and the competition.
Analyzing data for insights into customer usage and behavior to drive the product strategy and roadmap
Prioritizing product features and capabilities
Partnering with engineering, analytics, external partners and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration
Overseeing the delivery of product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams
Lead and coach a small team of 2 to 3 product owners responsible for the product delivery

To be successful you have:

5+ years experience of product management shipping features that delight customers and users. If you're passionate about technology improving lives and have go-to-market or other highly relevant experiences and looking for a career change we're happy to consider your application.
Excellent written & verbal communication skills. you're able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.
Strong collaboration & relationship skills we are a relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes.
Interdisciplinary experience. In addition to the standard product functions of design and engineering, you have experience working with analytics, business development, communications/PR, marketing, and third-party distribution partners.
The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Your job doesnt end with your job description.
Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through launch

Skills Required

product management career development finance project management product life cycle product design advertising analytics product strategy

Work Mode

Work from Office

Job Type

Full Time

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