Manager - Operations

.Operational Management:

. Supervises field personnel and operations Cluster Leader.

. Manages the ambulance fleet, including, maintenance, and scheduling.

. Develops and implements operational policies and procedures.

. Ensures compliance with relevant laws, regulations, and standards.

. Oversees budgeting, reporting, planning, and auditing.

. Responds to incidents in the field.

. Liasoning with government authorities (Health Department)

Team Leadership:

.Manages and supervises the work of the team, allocating assignments, and tracking performance.

.Provides training and development opportunities for staff.

Ensures a safe and effective working environment.

Quality and Compliance:

.Ensures adherence to quality procedures, safety/security standards, and hygiene rules.

. Monitors and improves the quality of patient care.

.Works with senior stakeholders and the senior management to determine values, mission, and plan for short and long-term goals.

Strategic Planning:

. Formulates and implements operational strategies to improve efficiency and effectiveness.

. Identifies areas for improvement and implements best practices.

Skills and Qualifications:

. Strong leadership and management skills: Ability to motivate and supervise a team.

. Excellent communication and interpersonal skills: Ability to interact effectively with staff, patients, and other stakeholders.

. Knowledge of ambulance operations and emergency medical services: Understanding of protocols, procedures, and regulations.

.Problem-solving and decision-making skills: Ability to handle complex situations and make quick decisions.

. Organizational and planning skills: Ability to manage multiple tasks and priorities effectively.