Manager - Omnichannel Strategy & Execution

The role you are applying for will report to the Head of Business Process Excellence and closely collaborate with the Head of IT at Kohler India, as well as other functional heads like the Director of Sales, Director of Marketing, and key vertical heads within Sales, Marketing, Service, and IT functions. As the position holder, you will be responsible for owning, driving, and leading the Omnichannel strategy and its execution, including the rollout. While being part of the Business Process Excellence team, you will collaborate with all functional heads across the organization, including the MD of Kohler India & South Asia. Your main responsibilities will include: Strategic Execution: You will be involved in the full cycle of strategy formulation, requirement gathering, implementation, and monitoring of the Omnichannel strategy. This will involve conducting discovery sessions to gather requirements, refining them into technology solutions with defined business benefits, outcomes, and impacts, and managing potential risks and issues related to implementation delays. Project Management: You will be responsible for maintaining the business's Masters through Master Data Management and coordinating with various teams to deliver the Omnichannel rollout. Cross Functional Collaboration: You will collaborate with Sales, Marketing, Service, IT, SCM, and Global teams to drive the adoption of the Omnichannel strategy and bring about change management across the organization. Working with Consultants and Agencies: You will efficiently collaborate with consultants and agencies to build capabilities for the Omnichannel strategy and drive its successful rollout and adoption. Key Deliverables: Your main goals will be to create a seamless Omnichannel experience for customers, maximize lead capture and conversion, increase digital leads and engagement, drive customer engagement, and ensure successful adoption of the Omnichannel strategy. Skills & Knowledge: You should have an in-depth understanding of Technology, Business Processes, Marketing, E-commerce, and relevant technology platforms. Leadership skills, interpersonal skills, strong planning and execution abilities, and practical knowledge of implementing strategic initiatives will be essential. Education Qualifications: A minimum MBA (Tier 1/Tier 2) with 7-10 years of relevant experience, preferably in a multinational environment, is required for this role.,