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Niva Bupa
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Manager-Medical Servicing, Contact Centre

Manager-Medical Servicing, Contact Centre

Niva Bupa

7 - 8 years

7 - 10 Lacs

noida

Posted:2 weeks ago| Platform:

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Skills Required

health care services customer service healthcare management customer care medical services contact center operations medical affairs healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Niva Bupa!

Department- Customer Service

Designation- Manager-Medical Servicing

Location- Noida,59

Role & responsibilities

Develop and implement long-term strategies to elevate contact centre performance in medical servicing.
Leverage medical expertise to enhance customer interactions, ensuring the team is wellequipped with the latest healthcare knowledge by conducting training sessions.
Define success metrics and KPIs that align contact centre SLAs with business objectives and industry best practices.
Lead digital transformation initiatives to integrate AI and automation for seamless service delivery.
Foster a customer-centric culture, emphasizing proactive issue resolution.
Drive data-driven decision-making, leveraging analytics to optimize operational efficiency and customer satisfaction.
Collaborate with cross-functional teams, including claims management, medical underwriting, and product innovation, to ensure holistic service delivery.
Lead workforce planning and talent strategy, ensuring high levels of training, engagement, and retention among contact center teams.
Implement continuous improvement frameworks to refine customer journeys and optimize the resolution process.

Key Requirements - Experience & Skills

A minimum of 5-8 years of experience in a call center environment, preferably in a healthcare or medical insurance setting.
Strong knowledge of medical terminology, insurance claim procedures, and billing codes.
Ability to contribute to revenue basis cross sell.
Excellent verbal and written communication skills.
Strong presentation skills

Interested candidates can share their CV at 7430802568 (HR ANjali) with a subject "CV For Manager-Medical Servicing"

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