Manager - KYC

Value Preposition

Be at the Forefront Client Advisory Services (CAS): The Manager of CAS provides strategic leadership directly to their team (s) with the responsibility to nurture relationships, deliver value and increase the utilization of SVB products and services, contributing to the overall Net Promoter (NPS) strategy and This role is to lead team or teams comprised of exempt and/or non-exempt employees that may be geographically dispersed; Fosters an environment of accountability, learning and growth across their team.

Job Details

• Position Title: Manager - Client Advisory Services

• Career Level: L1

• Job Category: Manager

• Role Type: Hybrid

• Job Location: Bangalore

About the Team:

The Client Advisory Services team which is a part of the Enterprise Operations team at First Citizens India (FCI) is hiring a full-time Manager to drive the bank s KYC & Banking operations processes including Onboarding, On-going Due Diligence and/or Client Data Remediation and/or Quality control. This role is also intended to drive the standardization of KYC practices at First Citizens Bank across all regions.

Impact:

FCI is hiring a full-time Manager KYC to drive the bank s KYC & Banking operations processes including Onboarding, On-going Due Diligence and/or Client Data Remediation. This role is also intended to drive the standardization of KYC practices at FCB across all regions. This team will be based out of its Bangalore GCC.

Key Deliverables:

• Provide procedural advice & guidance to KYC operations team in producing timely, high quality KYC profiles & address quality issues. Be abreast of the latest updates in the AML/KYC domain.

• Work with the KYC operations team & other connected teams globally to ensure timely completion of profiles and prioritize workload to meet the necessary objectives.

• Be able to work with various teams independently and contribute effectively towards the implementation or streamlining of the AML/KYC processes followed at FCI

• Experience in back-office operations, banking or financial services with focus on controls strongly preferred

• Providing operational support to clients & business partners consistent with bank policy & procedures

• Solid understanding of Bank products, regulations, department processes & procedures.

• Performance coaching and guidance on how to inspire, improve and take their team(s) performance to the next level.

• Sets direction for their team(s) to achieve the overall CAS/FCI strategic goals

• Performance coaching and guidance on how to inspire, improve and take their team(s) performance to the next level.

• Sets team performance/behavior expectations and holds team(s) accountable

• Consistently engages in development conversations with employees - focusing on their specific goals - growth within in current role, career progression within CAS and/or other parts of the organization.

Skills and Qualification:

Functional Skills:

• Team Player: Support peers and department management.

• Problem Solving: Handle escalated issues, create and manage threat detection rules, and perform root cause analysis.

• Communication: Excellent verbal, written, and interpersonal communication skills.

• Attention to Detail: Ensure accuracy and thoroughness in all tasks.

• Leadership: Provide guidance and mentorship to junior SOC analysts.

Technical Skills:

• Project Management.

• KYC/AML

• Computer/Technical Skills: MS Office products; CRM Systems

Leadership Qualities:

• Empathy: Understands and cares about team members feelings and perspectives.

• Communication: Clearly conveys ideas and listens actively.

• Inspiration: Motivates and encourages the team to achieve their best.

Relationships & Collaboration

• Reports to: Associate Director/Sr. Manager

• Partners: Leaders and cross-functional teams.

• Leads: A team of 10-15 KYC analysts.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.