Manager- Key Account Management

Medi Assist

5 - 10 years

0 - 1 Lacs

noida

Posted:3 weeks ago| Platform:

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Skills Required

client relationship management client servicing account management key client management new client acquisition client retention revenue maximization

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Ensure team members are visiting the customers place as per the schedule
Monitor the team members activity in terms of volumes (documents collected)
Review the queries received from the customer and the responses from the team members
Help team members in resolving escalations from customers
Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered
Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process
Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate
Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
Team management.
Review on the low C-SAT/D-SAT to improve the communication quality or process gap if any as per the clients understanding/requirement.
Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like helpdesk , wellness-related activity and more.

Preferred candidate profile:

Any Graduation/ Post Graduation.
5+ years of overall experience in service industry.
Well experience in people management and client service.

If you profile matches the job requirement please share your updated resume at varsha.malode@mediassist.in

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