Manager, IT Quality Assurance

Position Overview

We are seeking an experienced Manager, IT Quality Assurance to lead our QA team and ensure the delivery of high-quality software solutions. The ideal candidate will have a strong foundation in quality assurance principles, hands-on experience in both manual and automated testing, and proven success as a people manager. This role requires expertise in test automation frameworks, modern testing tools, and the ability to drive continuous improvement in QA processes across a diverse technology landscape.

Key Responsibilities

• Leadership Team Management Lead and mentor a team of QA engineers, fostering a culture of collaboration, accountability, and excellence. Define team goals, manage performance, and support career development.

• Quality Assurance Strategy Develop and implement QA strategies, standards, and best practices across projects. Ensure compliance with organizational and industry quality standards.

• Testing Execution Oversee planning and execution of manual and automated test cases for web, mobile, and API applications. Ensure comprehensive test coverage and timely defect resolution.

• Automation Tools Drive adoption and optimization of test automation frameworks and tools. Hands-on experience with tools such as Playwright , CRT , and other modern automation solutions.

• Heterogeneous Application Landscape Manage QA activities for a mix of applications , including SaaS platforms, homegrown systems, web applications, and enterprise solutions . Ensure tailored QA approaches for different architectures and technology stacks.

• Collaboration Work closely with development, product, and operations teams to ensure quality throughout the SDLC. Participate in release planning and risk assessment.

• Continuous Improvement Monitor QA metrics and identify areas for process improvement. Stay updated on emerging QA trends and technologies.

Required Qualifications

• Bachelor s degree in Computer Science, Information Technology, or related field.

• 8+ years of experience in Quality Assurance, with at least 3+ years in a managerial role .

• Strong foundation in QA methodologies, SDLC, and defect management.

• Proven experience in manual and automated testing .

• Expertise in test automation frameworks and scripting languages.

• Hands-on experience with tools like Playwright , CRT , Selenium, or similar.

• Excellent leadership, communication, and stakeholder management skills.

• Experience managing QA for heterogeneous application environments (SaaS, custom-built, web apps).

Preferred Qualifications

• Experience in Agile/Scrum environments.

• Knowledge of CI/CD pipelines and integration with automation tools.

• Familiarity with cloud-based testing solutions.

Key Competencies

• Strategic thinking and problem-solving.

• Strong analytical and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.