Manager - IT Helpdesk/Support

Job Purpose - As an integral team-member of the internal IT support team, you shall be responsible for ensuring the 'end user service' is timely and accurate on a daily basis. You will act as a technical support to set specific end-user service standards, contributing to improving the IT support by actively monitoring and responding to end users queries and establishing the best practices through the entire technical support process. You shall consistently and continuously identify areas of improvement, evaluate daily, weekly and monthly IT team’s productivity and provide feedback to the appropriate internal teams and management on IT Infrastructure and Applications security. You shall also be providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.

Key Responsibilities :

• Manage the internal IT support team in our day-to-day IT operations, IT asset/equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack;
• Providing end-user support to all staff-members and management of the company and implement standard office applications and best practices as it evolves with company needs

* Ensure Licensing Management

* Support onboarding / off-boarding employees on corporate systems

* Create and update manuals and documentation

• Management of Licenses of business technology and equipment.
• Support the HR team with onboarding and offboarding of employees.
• Train and enhance the help-desk customer support team.
• Maintain and lead the company’s internal technical support team.
• Develop documentation on IT budget requirements, routine system operations, etc.
• Plan and execute standard business technology and equipment checkups.
• Build opportunities like workshops, training programs, etc., to enhance the team with skills.
• Manage IT projects
• Creating manuals for best practices and IT policies.

Specialized Knowledge & Required Skills :

• Proven work experience as 'End user' services manager.
• Advanced knowledge of Microsoft Office 365 (including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager)
• Exceptional customer service skills with a problem-solving attitude
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues
• Experience in remote support
• Provide support to 'Windows 10' and 'Mac' users
• Ability to work under pressure

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Application Question(s):

• Do you have prior work-experience in an 'IT Helpdesk/Support role ?

Experience:

• IT Helpdesk/Support: 7 years (Required)

Work Location: In person

Application Deadline: 21/07/2025
Expected Start Date: 01/08/2025