Manager Integrations - First Advantage

The Manager, Integrations, plays a leadership role overseeing the successful implementation and ongoing support of integrated First Advantage (FADV) solutions. This role serves as the primary point of contact for integration projects and production support while managing a small team of consultants and ensuring timely, high-quality delivery to clients. This individual is accountable for driving end-to-end integration activities, coordinating cross-functional collaboration, resolving technical issues, and leading client engagements. The Manager will also provide mentorship and guidance to junior team members, while continuously improving integration processes and client outcomes.

• Lead a team and manage integration projects, including the implementation of new integrations and support for existing ones (e.g., processing, monitoring, error identification, and resolution).
• Provide escalation support and ensure service delivery excellence.
• Oversee configuration and deployment of new customer ATS, leveraging internal tools and frameworks.
• Ensure accuracy, timeliness, and client alignment
• Manage production support for existing integrations, ensuring prompt issue resolution and proactive communication with clients.
• Collaborate closely with internal teams to troubleshoot and solve problems.
• Partner with internal stakeholders including Project Managers, Customer Success Managers, and Technical Team Leads to align resources and ensure integration success.
• Represent the team in cross-functional meetings.

Bachelor s degree in a related field, or equivalent experience.
Experience: 2+ years of integration, implementation, or configuration experience in a client-facing or systems administrator capacity. Previous experience in a team lead or managerial role strongly preferred Familiarity with Agile methodologies and project/development life cycles. Proven ability to deliver client presentations and communicate effectively with both technical and nontechnical audiences. Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Technical competence in integration and testing of integrated solutions Understanding of communications: o XML o WebServices o REST o HTML o DB a plus (mongo, pl/sql) Proven support skills o Pro-active and flexible approach to resolution of issues Excellent written communication skills. Proficient in use of Microsoft applications, including Word, Excel, Visio. Other competencies : Ability to generate well-structured technical documents and meeting minutes. Ability to manage documents through a review process, and achieve document release to committed deadlines. Excellent verbal communication skills. Ability to present formally at progress reviews. Ability to contribute productively and democratically in team discussions. Excellent influencing and negotiation skills. Excellent team spirit and constructive attitude.