Manager - Insurance Trainer

Job Description

About Us

QX Global Group is recognized as a Great Place to Work and is dedicated to fostering an inclusive and diverse workplace. We are committed to innovation and continuous improvement, driving us towards operational excellence and market leadership. For more details about QX, you may want to visit our website https://qxglobalgroup.com/.

Job Overview:

We are looking for a skilled accounts trainer who can manage a large group of trainees and oversee the Management Accounts process. This role involves delivering high-quality training, monitoring performance, and ensuring alignment with business goals.

(CONSIDERING ONLY GLOBAL INSURANCE CANDIDATES- US/UK/EUROPE/APAC)

Key Responsibilities

• Design, develop, and deliver end-to-end Insurance training programs for operational teams.
• Create comprehensive training materials including manuals, SOPs, e-learning modules, and job aids.
• Conduct new hire onboarding sessions covering insurance products, compliance, and operational processes.
• Deliver specialized training on Underwriting, Claims Management, Finance Operations, and Customer Service for Insurers, Brokers, and MGAs.
• Evaluate learner performance through structured assessments, knowledge checks, and post-training feedback.
• Monitor training effectiveness and report training outcomes, performance trends, and improvement areas to senior stakeholders.
• Maintain accurate training records, feedback documentation, and certification logs.
• Collaborate with Operations and Quality teams to identify learning gaps and enhance team productivity.
• Facilitate training sessions via virtual platforms such as MS Teams, and manage learning through LMS tools.

Must haves:

• Minimum 810 years of relevant training experience in the Insurance domain (preferably in KPO/BPO/Shared Services environments).
• Strong domain knowledge of General Insurance, Health Insurance, and P&C products.
• Deep understanding of the insurance lifecycle for Insurers, Brokers, and MGAs.
• Proven experience in developing e-learning and blended learning content.
• Excellent verbal and written communication skills with strong presentation and facilitation abilities.
• Proficiency in MS PowerPoint, Learning Management Systems (LMS), and remote delivery platforms like Zoom or Microsoft Teams.
• Relevant Insurance or Training & Development certifications would be a plus (e.g., CII, LOMA, CIPD, etc.)

Qualifications

Graduate in any discipline

What We Offer

Joining QX Global Group means becoming part of a creative team where you can personally grow and contribute to our collective goals. We offer competitive salaries, comprehensive benefits, and a supportive environment that values work-life balance.

Work Model

• Location: Noida
• Model: WFO
• Shift Timings: 12.30 PM to 10.00 PM IST/01.30 PM to 11.00 PM IST