Manager- Insurance Claims

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Assistant Manager /Manager

In this role, One should have good knowledge of Claims for P&C Insurance client. Should have detailed knowledge of Claims End to End lifecycle and should be able to clearly connect each Claims process within Claims Life Cycle. Should be able to understand Regulatory Compliance guidelines and connect that with process input to ensure meeting SLAs. Ensure that turnaround time and quality of documents meets Company service standards.

Responsibilities

• Manage teams and service level targets. Providing guidance to direct reports

• Monitor, analyses and report on trends in the key Claims performance drivers

• Leading weekly/monthly/quarterly discussions on operations with US stakeholders

• Understanding of risks faced by the function and the controls in place to manage and mitigate the risks

• Ensuring clarity around priorities and goals for the entire functional area

• Ability to function effectively in a team environment exercising good judgment

• Working with senior management and other peers for strategy development and execution planning

• Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates

• Ensuring meeting billable numbers on daily basis

• Guiding the talent identification and development processes for a function

• Approving hiring and redeployment requests within his/her group

• Queue Management - Effectively managing and monitoring queue

• Performing Quality Audits and sharing detailed feedback for maintaining quality standards.

• Root Cause Analysis on escalations received

• Very good problem-solving skills & attention to detail.

• Ability to accurately interpret and compile information from a variety of sources and systems

• Ability to function effectively in a team environment exercising good judgment

• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work

Qualifications we seek in you!

Minimum Qualifications / Skills

• Any Graduate

• Relevant experience in Claims for P&C Insurance industry (Claims)
  Communication - Good Written and spoken Communication Skills

• MS Office

Preferred Qualifications/ Skills

• Insurance/reinsurance proven experience

• Should have procurement experience especially in the Energy, Power, Aviation or Automobile industry

• Lean/Six Sigma awareness.

• Excellent knowledge of MS Excel/PowerPoint.

• Excellent communication skills and influencing ability

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.