Manager, Fraud Operations

About the Role

This leader will partner cross-functionally with Risk, Credit, Legal, Compliance, and Customer Operations to ensure strong fraud prevention, regulatory alignment, and excellent customer support. You ll also provide executive-level reporting on fraud trends, incidents, and KPIs, while shaping strategies to mitigate emerging risks.

What You ll Do

Fraud Prevention & Investigation

• Lead, mentor, and develop a multi-site team of Fraud Analysts, fostering a culture of accuracy, accountability, and continuous improvement.


• Oversee daily fraud detection and investigation workflows, including account monitoring and queue management.


• Conduct complex fraud investigations by analyzing data from multiple sources to identify patterns, anomalies, and emerging fraud trends.


• Respond to document requests and ensure all cases are thoroughly documented to meet audit and regulatory requirements.


• Partner with Risk and Credit Operations to refine fraud processes and reduce false positives without compromising detection.

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• Set key performance indicators used to measure team and individual performance


• Use data to identify opportunities for operational efficiency and process improvements.


• Collaborate with Product, Data, and Engineering teams to enhance fraud tools and detection systems.


• Continuously evaluate fraud controls and recommend process enhancements to strengthen risk mitigation.

Cross-Functional Collaboration

• Partner with Legal and Compliance to ensure fraud prevention practices align with regulatory and partner bank requirements.


• Support Customer Operations by validating customer information and facilitating case resolution.


• Deliver insights on fraud trends, investigation outcomes, and KPIs to senior leadership to inform business and risk decisions.

Reporting & Trend Analysis

• Monitor and report on fraud trends, including incident volumes, emerging threats, and loss metrics.


• Develop proactive strategies to address high-risk scenarios and strengthen fraud defenses.


• Provide leadership with data-driven insights to guide continuous fraud risk reduction.

What We Look For

• 5+ years of experience in fraud prevention, detection, or risk management, ideally in banking, consumer/business lending, or fintech.


• 4+ years of leadership experience managing fraud or risk operations teams.


• Strong analytical skills with a proven ability to identify trends and drive data-informed decisions.


• Excellent verbal and written communication skills, with the ability to educate and influence cross-functional teams.


• Demonstrated success solving complex, ambiguous problems and implementing operational improvements.


• Bachelor s degree in Business, Finance, or related field (or equivalent experience).


• Experience with loan underwriting, financial statements, and tax document review is preferred.


• High attention to detail, sound judgment, and a proactive approach to risk management.