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EXL
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Manager

Manager

EXL

3 - 8 years

20 - 25 Lacs

bengaluru

Posted:22 hours ago| Platform:

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Skills Required

people development customer satisfaction subject matter expertise productivity improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Performance Parameters Process performance as per agreed KPIs (50%) Quality and Productivity Improvement (20%) Customer Satisfaction (10%) Level of Subject Matter Expertise (20%) Improved Gross Margins Employee Satisfaction, people development and morale. Building people capability Attrition within target levels. Improvement in quality and productivity. Process performance as per KPIs over the month Customer Satisfaction Role/ Responsibilities 800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

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EXL

Business Process Management / Analytics

New York

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