Manager, Enterprise Onboarding

Description

Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in-person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levelsup to and including executives.As the Manager, Enterprise Onboarding, you will be responsible for shaping a world-class onboarding journey that sets every new hireregardless of level, function, or locationon a path to long-term success. This is a highly visible role that blends facilitation excellence with program strategy and operational execution. Your leadership will directly influence how new hires experience our culture, understand our business, and integrate into a dynamic, high-performing organization.In this role, youll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. Youll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce-caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, youll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet the evolving needs of our business.

Responsibilities

• Advanced Facilitation & Delivery Skills - Required
• Demonstrated excellence in facilitating live, in-person programs, and virtually, for audiences ranging from new hires, including all levels and functions, to executive leaders.
• Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture and impact from day one.
• Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone.
• Experience facilitating programs with complex learning objectives and cross-functional participants in both corporate and enterprise settings.
• Comfort and credibility in presenting to senior leadership, with the polish, presence, and command to engage and influence at the executive level.
• Skilled at balancing structured delivery with agilityadjusting on the fly without sacrificing the learning experience.
• Familiarity with adult learning principles and a variety of learning modalities.
• Lead engaging, in-person and virtual onboarding sessions that run 2x monthly, in both modalities.
• A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting 3+ in-person programs a month.
• Global Program Management: Help design, execute, and evolve our high-impact onboarding programs aligned with enterprise learning strategy and rapidly-evolving business needs.
• Stakeholder Management and Collaboration: Partner with business leaders, HR, and L&D colleagues to ensure programs reflect enterprise priorities and stakeholder input.
• Enterprise Skilling & Leadership Development Support: Collaborate with skilling and leadership development teams to co-facilitate, coach, and/or support sessions, including those designed for executive leaders both in-person and virtually.
• Examples include: Managing at Salesforce, Agentforce Learning Day, M&A Enterprise Onboarding and Learning experiences, and more.
• Continuous Improvement: Gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences.
• Measurement & Reporting: Ability to define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire / learner engagement.
  

Requirements

• 57+ years of experience in onboarding and/or learning & development facilitation, with a proven ability to deliver engaging, high-impact learning experiences.
• Exceptional in-person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives.
• Comfortable working 34 days per week in-office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders.
• Deep passion for culture-building and employee engagement, with a focus on creating a sense of belonging from day one.
• Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution.
• Ability to operate independently, manage day-to-day program logistics, and influence stakeholders across functions and regions.
• Experience partnering with global teams and navigating cross-functional collaboration in a fast-paced environment.
• Familiarity with Salesforce, Slack, and Google Workspace tools preferred.