Manager-Customer Service Strategy & Planning-Planner

As a Technology Manager at our company, your role will involve engaging with business solution teams independently to understand their requirements for new platform services. You will design, implement, and maintain enterprise IT infrastructure to ensure optimal performance and security in compliance with EXL guidelines. Your responsibilities will also include coordinating with other technology teams to integrate new technologies and services, leading regular performance tuning and troubleshooting sessions, and overseeing cloud and VMware infrastructure deployment and optimization on platforms like AWS, VMware, and Hyper-V. It will be your duty to ensure cost-effectiveness and security compliance while implementing high-availability services to minimize downtime during critical scenarios. You will also manage upgrade and migration projects to align with EXL security policies. Key Responsibilities: - Engage with business solution teams independently to understand their requirements for new platform services - Design, implement, and maintain enterprise IT infrastructure - Coordinate with other technology teams to integrate new technologies and services - Lead regular performance tuning and troubleshooting sessions - Oversee cloud and VMware infrastructure deployment and optimization on platforms such as AWS, VMware, and Hyper-V - Ensure cost-effectiveness and security compliance - Lead the implementation of high-availability services to minimize downtime during critical scenarios - Manage upgrade and migration projects to align with EXL security policies Qualifications Required: - Understanding, adoption, and adherence to IT Service Management standards in an ITIL framework, including incident/change management - Willingness to provide 24x7 including weekend support if necessary In addition to the above responsibilities and qualifications, it is important to note the requirement of understanding, adopting, and adhering to IT Service Management standards in an ITIL framework, including incident/change management. Your commitment to providing 24x7 including weekend support if necessary will be crucial to the success of this role.,