Job
Description
Role Overview: As the Manager, Collections and Recovery Strategy BI at Synchrony, you will be responsible for developing reporting solutions and dashboards to drive actionable results for the department. Your role will involve providing key performance indicators for cardholders and accounts, as well as metrics to support strategy development and execution. You will lead projects from start to finish and offer mentorship and guidance to junior analysts, playing a crucial part in the department's success and collaborating cross-functionally to support the business. Key Responsibilities: - Provide dashboard, business intelligence, and reporting support to the department utilizing reporting skills and business knowledge. - Develop, modify, and produce volume and performance reporting for complex, regulatory-sensitive loss mitigation programs, analyzing trends and researching questions. - Create regulatory-required quarterly Troubled Debt Restructuring (TDR) reporting, support validation process, review with Finance, and resolve any questions or concerns. - Provide MIS and necessary data sets for frequent regulatory exams, audits, and reviews (e.g., OCC Collections exam every 2 years). - Conduct ad-hoc reports and requests as necessary. - Collaborate with Analytics teams (US and India), mentor and train team members to enhance overall expertise. - Enhance productivity by automating manual outdated reports/processes with modern solutions. - Present complex analytical information to a diverse audience clearly and concisely. - Drive continuous improvement in reporting packages for a broader audience. Qualification Required: - Bachelor's degree with 2+ years of experience in credit, risk, or analytics, or 4+ years' experience in credit, risk, or analytics in lieu of a degree. - 1+ years combined experience in Collections, Risk, or Marketing Analytics or in a Business Intelligence function. - 2+ years of hands-on experience in SQL, SAS, Business Intelligence tools (like tableau), proficient in MS-Office tools like Excel, Word, Power-Point, Open Source Tools with the ability to independently build queries for data extraction & aggregation. - Ability to comprehend key concepts & processes in the Analytics domain and translate them into quantitative attributes/metrics. - Ability to define methodology, present insights to larger teams, and influence decision-making. Additional Company Details: Synchrony has been ranked among India's Best Companies to Work for and is committed to diversity, offering flexibility and choice to all employees. They provide best-in-class employee benefits and programs while focusing on career advancement and upskilling opportunities for diverse talent to take up leadership roles. The company values inclusivity with a celebration of women diversity, disabled individuals, and veterans within their workforce. (Note: The eligibility criteria and work timings have been omitted from the final JD as they are specific to internal applicants.) Role Overview: As the Manager, Collections and Recovery Strategy BI at Synchrony, you will be responsible for developing reporting solutions and dashboards to drive actionable results for the department. Your role will involve providing key performance indicators for cardholders and accounts, as well as metrics to support strategy development and execution. You will lead projects from start to finish and offer mentorship and guidance to junior analysts, playing a crucial part in the department's success and collaborating cross-functionally to support the business. Key Responsibilities: - Provide dashboard, business intelligence, and reporting support to the department utilizing reporting skills and business knowledge. - Develop, modify, and produce volume and performance reporting for complex, regulatory-sensitive loss mitigation programs, analyzing trends and researching questions. - Create regulatory-required quarterly Troubled Debt Restructuring (TDR) reporting, support validation process, review with Finance, and resolve any questions or concerns. - Provide MIS and necessary data sets for frequent regulatory exams, audits, and reviews (e.g., OCC Collections exam every 2 years). - Conduct ad-hoc reports and requests as necessary. - Collaborate with Analytics teams (US and India), mentor and train team members to enhance overall expertise. - Enhance productivity by automating manual outdated reports/processes with modern solutions. - Present complex analytical information to a diverse audience clearly and concisely. - Drive continuous improvement in reporting packages for a broader audience. Qualification Required: - Bachelor's degree with 2+ years of experience in credit, risk, or analytics, or 4+ years' experience in credit, risk, or analytics in lieu of a degree. - 1+ years combined experience in Collections, Risk, or Marketing Analytics or in a Business Intelligence function. - 2+ years of hands-on experience in SQL, SAS, Business Intelligence tools
