Manager, Cloud Application Services

The HRP Application Services Manager will collaborate closely with Operations Teams, Engineering, Information Security, and Service Desk to drive continuous enhancements in SaaS delivery. As an ideal candidate, you should possess a technical background and exhibit creative critical thinking skills to efficiently handle multiple tasks while ensuring effectiveness in execution. Your role will involve working closely with the team, providing support, mentoring, and fostering the development of a high-performing team. You will be responsible for maintaining HRP Operations Application Services strategies by overseeing staff management, offering leadership and supervision, and implementing policies and procedures that align with the team's objectives and the company's overall growth strategy. Your duties will include acting as a liaison between the Service Desk and the Application Services team to align daily tasks with business objectives, as well as coordinating with various departments to facilitate seamless communication and the removal of obstacles for the team. Moreover, you will be accountable for achieving the desired outcomes from the Application Services staff by setting expectations, monitoring progress, providing guidance, and enforcing relevant systems, policies, and procedures. In addition to managing and developing the team, you will play a crucial role in defining and supporting strategic plans for delivering SaaS services to HealthEdge Customers. This will involve leading technological research, coordinating project resources, conducting system audits, and implementing disaster recovery and security protocols to safeguard assets and uphold service quality. To excel in this role, you should have 12-15 years of experience in IT Operations, Configuration Management, Change Management, and System Administration within a complex environment. Additionally, you must possess a minimum of 5 years of experience in people management and system administration on either Linux or Windows platforms. Familiarity with public cloud infrastructure setup, knowledge of SaaS services delivery models, and understanding of ITIL practices will be advantageous. Your problem-solving skills and ability to leverage your technical expertise to mentor and guide the team will be key for success in this role. Continuously updating your professional and technical knowledge through workshops, publications, networking, and staying informed about industry best practices will be essential to contribute effectively to the team's efforts and achieve desired outcomes.,