Manager Business Process Excellence, Inbound to Outbound

As the Business Process Excellence Manager Service to Customer at ZEISS, you will play a vital role in leading the transformation of service and customer interaction processes within the SAP S/4HANA framework. Your main focus will be to improve the efficiency and effectiveness of all customer-related processes, ensuring a seamless and high-quality customer service experience. **Key Responsibilities:** - **Workstream Ownership:** Lead the S2C workstream across design, deployment, and sustain phases for global S2C processes. - **Process Analysis & Design:** Identify inefficiencies, gather business requirements, and conduct Fit to Standard workshops. Develop AS-IS & TO-BE process maps leveraging SAP S/4HANA capabilities. - **Solution Design & Requirement Analysis:** Identify process gaps, document requirements, and translate them into functional designs. Manage dependencies with P2P, L2C, and other streams. - **Leadership and Strategic Planning:** Lead external consulting support within your workstream. Engage with fellow workstream leads for best practice sharing and integration into related processes or systems such as CRM. Develop and implement strategic plans aligning with ZEISS's broader business goals. - **Communication and Change Management:** Effectively communicate with all levels of the organization to promote the transformation agenda. Proactively manage change by engaging stakeholders and facilitating adaptation to new processes and systems. **Qualifications Required:** - Bachelor's/Master's degree in Business Administration, Commerce, Marketing, Sales, or a related field. - Minimum of 8 years of experience as a key user or a Business user in Order to cash domain with a special focus on Customer service process OR managing projects focused on business process excellence, particularly within SAP ERP transformations in Sales, Service, and Distribution. - Experience in SAP S4 HANA SD (Sales & Distribution) as a Process expert is advantageous. - Proficiency in Service to Customer processes like Spare parts sales, Returns, Inhouse repair, Intercompany & Cross Company, Invoicing, Salesforce Integration for Dispatching, monitoring & field service executive Order Processing. - Expertise in tools like Signavio, JIRA, SAP. - Exceptional leadership and strategic thinking skills. - Strong interpersonal and communication skills, capable of working with diverse teams and influencing leadership. At ZEISS India, headquartered in Bengaluru, you will be part of a dynamic organization present in various fields with 3 production facilities, an R&D center, Global IT services, and numerous Sales & Service offices across India. With a workforce of 2200+ employees and continued investments over 25 years, ZEISS's success story in India is rapidly evolving. For further information, visit [ZEISS India](https://www.zeiss.co.in/corporate/home.html).,