Manager - Airline Ticketing

We are seeking an individual with strong expertise in both domestic and international flight bookings to join our growing travel operations team. The ideal candidate should have hands-on experience in Amadeus and other GDS platforms, excellent customer service skills, and the ability to handle complex itineraries and client requirements with ease.

Key Responsibilities

• Handle end-to-end flight bookings, reissues, refunds, and cancellations (domestic & international)
• Work efficiently on GDS (Amadeus is a must) systems
• Manage group and individual ticketing requests
• Coordinate with airlines and clients for fare quotes and special requests
• Ensure error-free ticketing and adherence to travel policies
• Assist with visa, insurance, and other travel formalities as required
• Provide timely support and resolution to clients and internal teams

Requirements

• Minimum 4–5 years of experience in airline ticketing
• Proficiency in Amadeus
• Strong knowledge of fare calculations, airline rules, and documentation
• Excellent communication and client handling skills
• Ability to work independently and manage time-sensitive bookings
• Experience in handling corporate and leisure travel preferred
• Excellent verbal and written communication skills

This role has the potential to evolve into a leadership opportunity, offering the right candidate a clear path to lead and potentially manage the entire ticketing operations in the future.