Managed Services Platform Product Owner

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Position Summary

Managed Services Platform Product Owner

design, build, development, transition, and operations

Key Responsibilities

• Product Vision, Strategy & Roadmap
• Define and evolve the short-term and long-term vision for the Managed Services Platform.
• Develop a strategic roadmap based on market trends, customer needs, and internal capabilities.
• Conduct market research and competitive benchmarking to inform platform direction.
• Platform Design & Architecture
• Own the functional and technical design of the platform, including service models, integrations, and user experience.
• Apply design thinking principles to define user personas and craft service journeys.
• Ensure alignment with industry standards and compliance frameworks (e.g., ITIL, SIAM).
• Development & Build Oversight
• Collaborate with engineering teams to translate product requirements into scalable platform features.
• Manage product backlog, EPICs, user stories, wireframes, and process flows.
• Oversee platform build phases, ensuring timely delivery and quality outcomes.
• Transition & Operationalization
• Lead platform transition from build to steady-state operations, including hyper care and support enablement.
• Define and manage success criteria, testing protocols, and operational KPIs.
• Ensure seamless onboarding of internal and external stakeholders.
• Sales & Enablement Support
• Develop sales enablement materials including capability decks, training documentation, and demo environments.
• Support sales and pre-sales teams during RFI, RFP, and solution defense stages.
• Represent the platform in client workshops and strategic discussions.
  

Required Skills & Qualifications

Functional & Technical Skills

• Proven experience in product ownership and platform architecture within managed services or ITSM domains.
• Strong understanding of ITIL, SIAM, and service management frameworks.
• Experience in designing and operating enterprise-grade platforms.
• Proficiency in Agile/Scrum methodologies and tools (Jira, Confluence).
• Skilled in wireframing, prototyping, and product documentation.
• Excellent communication, stakeholder management, and presentation skills.
  

Education

• Bachelor's degree in Computer Science, Information Technology, or related field (mandatory).
• Master's degree (MBA preferred) is an advantage.
  

Experience

• 10+ years of overall IT experience, with at least 5+ years in product ownership, platform design, or architecture roles.
• Experience in managed services, ITSM platforms (e.g., ServiceNow, BMC Remedy), and operational delivery is preferred.
  

Certifications

• Certified Product Owner (e.g., CSPO) preferred.
• ITIL Foundation (mandatory); Intermediate/Expert preferred.