Managed Service Operations Analyst Senior

About the team:

Platform Securities are market leaders in the back-office outsourcing services to stockbrokers and wealth managers in UK and Europe.Platform Securities have been servicing the financial services industry for over 15 years. They are highly regulated and have one of the highest levels of authorisation from the UK Financial Conduct Authority.

What you will be doing:

Reporting to the Transfers Team Manager and primarily be responsible to work with counterparties for stock to Transfer In & Out. The role will also include a high level of Client interaction regarding query resolution and updates, communication with external parties.

Working as part of a team to complete work assigned by the Team Manager, ensuring procedures are adhered to and issues are escalated appropriately.

Key Duties and Responsibilities:

• To reach out to counterparts for the stocks we held and to get the stocks In & move Out.
• Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
• Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
• Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work groups escalation guidelines.
• Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
• Assists in tracking, compiling and completing reports as assigned.
• Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
• May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions.
• Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
• May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
• Other related duties assigned as needed.

What you bring:

Knowledge / Experience

• 7+ years experience in a similar role or relevant exp.

• Preferred knowledge of Global Plus system.
• Preferred CISI-IOC certified

• Should Possess a working knowledge of all types of investment assets, including but not limited to equities, fixed income, mutual funds, alternatives, derivatives, foreign securities, exchange-traded funds etc.

• Candidates should have exposure to audits (internal and external) and strong understanding around Risk and Control framework.

• Establish strong relationship with onshore counterparts and should be capable of handling Client Queries and Issues.

• Working closely with the team to identify process needs, putting strong controls in place, and identify the gaps in process. Also ensure that all SLAs are met.

• Raise any issues related to process, people and others to line management on urgent basis with possible solutions.

• Should be active who can discover out the opportunities in existing business by gaining efficiency, Automating the processes

Qualifications

• Masters/bachelors degree in accounting, Business Management/Administration or related field of study.

Competency

• Excellent oral and written communication and articulation skills.

• Time Management & Prioritization Skill.

• Strong interpersonal skills & customer orientation and an unwavering commitment to service quality.

• Strong research and analytical skills and attention to detail

• Collaborative Collaborate with different groups and complete the assigned task