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Agility Human Resource Management Services
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Manage Engine Service Desk ( Immediate joiner)

Manage Engine Service Desk ( Immediate joiner)

Agility Human Resource Management Services

1 - 4 years

4 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

ServiceDesk Plus ManageEngine ServiceDesk Plus IT service desk operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced ManageEngine ServiceDesk Plus Engineer to manage and maintain our IT service desk operations. The ideal candidate should have hands-on experience with ServiceDesk Plus , ITIL processes, and end-user support. You will be responsible for configuring and optimizing the helpdesk platform to ensure seamless ITSM delivery. Key Responsibilities: Manage, configure, and administer ManageEngine ServiceDesk Plus (on-prem/cloud). Set up and maintain incident, problem, change, and service request modules. Customize workflows, automation rules, SLAs, escalation matrix, and email alerts. Manage the user portal , templates, categories, and business rules. Integrate ServiceDesk Plus with other tools (Active Directory, Asset Explorer, AD Manager, etc.). Generate reports, dashboards, and metrics for service desk performance. Provide support and training to end-users and internal IT teams. Collaborate with L1/L2/L3 support to ensure smooth IT operations. Participate in ITSM process improvement and adoption of best practices. Requirements: 1 to 2 years of experience with ManageEngine ServiceDesk Plus . Strong understanding of ITIL processes (certification preferred). Experience in setting up helpdesk automation and workflows.

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Manage Engine Service Desk ( Immediate joiner)