9 Servicedesk Plus Jobs

You will be joining BCS Technologies LLC as an IT Support Coordinator in Mangalore, India. BCS is a prominent provider of technology-enabled business continuity solutions in the Middle East, specializing in IT services such as Data Center Optimization, Business Continuity Solutions, Unified Communication, Cyber Security, Vulnerability Assessment, and Cloud Solutions. **Role Overview:** As an IT Support Coordinator, your primary responsibilities will include managing daily engineer schedules, coordinating support and project-related tasks, sending meeting invites, updating ticketing details in Zoho Desk, and supporting IT operations for clients in the GCC region. Additionally, you will be inv...

Position Summary The IT Service Desk Supervisor plays a critical leadership role in the daily operations of our global Service Desk. This position provides frontline oversight for a team of Tier 1 and Senior Agents delivering 24x7 support to users across the firm. You will guide team performance, support escalation management, and uphold service delivery standards that drive faster resolution, better user experiences, and continuous operational improvement. As part of our modern End User Services & Solutions organization, the Supervisor helps translate strategy into action, ensuring our frontline teams are equipped, engaged, and aligned to deliver scalable, user-centered support. This role b...

Position Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm's 24x7 global Service Desk. This role oversees all Service Desk Supervisors and frontline staff across multiple pods, ensuring high-quality, scalable, and user-centric support. The Manager plays a key role in transforming the Service Desk into a proactive, outcome-driven support function that enables business productivity, minimizes disruption, and fosters trust through every interaction. Reporting to the Director of End User Services & Solutions, this leader partners closely with peer Managers of Endpoint Support, Endpoint Engineering, and Service Excellence to deliver a...

Position Title Zoho Administrator and Quality Expert We are seeking a skilled and detail-oriented Zoho SDP ITSM Administrator to manage, configure, and optimize our Zoho ServiceDesk Plus (SDP) ITSM application. The ideal candidate will have hands-on experience in IT service management processes and a deep understanding of Zoho SDPs capabilities to support incident, problem, change, asset, and service request management. The roles of a Zoho administrator revolve around managing and optimizing our Zoho ServiceDesk Plus platform, ensuring efficient IT service delivery through configuration, automation, and support of core ITSM processes. Responsibilities Administer and maintain Zoho ServiceDesk...

Position Summary As a Senior Service Desk Agent, you play a pivotal role in delivering high-quality, end-to-end IT support to our global user base. You are a technical resource and a trusted problem solver, someone who not only resolves complex issues but also elevates the overall performance of the Service Desk by modeling excellence in execution, documentation, and customer care. Part of a reimagined End User Services & Solutions organization, this role supports a global 24x7 environment and contributes to a support experience that is scalable, user-focused, and relentlessly improving. You bring deep technical knowledge, sound judgment, and a passion for service, helping us shift from reac...

The Company Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Approaching $5.7 billion in written premium as of 2024, C&F enjoys an A (Excellent) financial strength rating by A.M. Best. C&F is part of Fairfax Financial Holdings, a global organization with $33.3 billion in revenue as of 2024. Crum & Forster Services India (CFSI) is an India subsidiary of Crum & Forster Inc. The objective is to provide digital and IT services to C&F business units by creating autonomous squads focused on a specific product or a business team. For more information about Crum &...

Senior Service Desk Engineer (Windows & MacOS Support, Ticketing & Customer Resolution) Job Summary Synechron is looking for an experienced Senior Service Desk Engineer to be a key frontline support resource within our IT support team. This role is responsible for delivering efficient technical assistance to users, diagnosing and resolving hardware, software, and network issues, and ensuring a seamless IT experience for employees and stakeholders. The ideal candidate will contribute to maintaining high service quality, support incident resolution, and facilitate the continuous improvement of support processes. This position offers growth opportunities for professionals seeking to deepen thei...

We are looking for an experienced ManageEngine ServiceDesk Plus Engineer to manage and maintain our IT service desk operations. The ideal candidate should have hands-on experience with ServiceDesk Plus , ITIL processes, and end-user support. You will be responsible for configuring and optimizing the helpdesk platform to ensure seamless ITSM delivery. Key Responsibilities: Manage, configure, and administer ManageEngine ServiceDesk Plus (on-prem/cloud). Set up and maintain incident, problem, change, and service request modules. Customize workflows, automation rules, SLAs, escalation matrix, and email alerts. Manage the user portal , templates, categories, and business rules. Integrate ServiceD...

Technical consultant / Engineer Remote We are looking for technical consultant with experience in Manage Engine & ServiceDesk Plus or Endpoint Central. If interested please share your latest resume or WhatsApp +91 9700935385