4 Servicedesk Plus Jobs

The Company Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Approaching $5.7 billion in written premium as of 2024, C&F enjoys an A (Excellent) financial strength rating by A.M. Best. C&F is part of Fairfax Financial Holdings, a global organization with $33.3 billion in revenue as of 2024. Crum & Forster Services India (CFSI) is an India subsidiary of Crum & Forster Inc. The objective is to provide digital and IT services to C&F business units by creating autonomous squads focused on a specific product or a business team. For more information about Crum & Forster, please visit our website: www.cfins.com. The position We seek a highly motivated and experienced Database Administrator to be responsible for designing technical solutions and coordinating with the team to ensure timely and accurate implementations. The ideal candidate will be a self-starter who will work on designing, implementing, and maintaining MSSQL Database systems as well as numerous database and related projects. This role will provide Tier I & II support to Crum and Forster and its affiliates. Reporting to the Director of CoreIT MSSQL Database Administration, the ideal candidate is a MSSQL Database administrator with extensive knowledge and experience in managing numerous MSSQL environments. Key Responsibilities: Ensure database management and maintenance tasks are performed effectively. Install and configure MSSQL Server Apply MSSQL Server service packs and hotfixes. Ensure database patches are up to date. Perform installation, migration, and upgrade of databases. Manage MSSQL Agent job administration. Manage DB Mail Setup/Configuration Configure and maintain MSSQL Security controls. Manage and Administer Database Maintenance Plans Perform MSSQL Server Activity Monitoring Monitor Backup & Restore processes for all MSSQL databases. Monitor Space issues for all MSSQL server databases. Proactively monitor MSSQL Server maintenance tasks, troubleshoot failed processes, and address issues as soon as possible Engage with application stakeholders and development teams for database activities. Support application teams for any application/database upgrades Provide database support, including ad hoc data requests, database query, MSSQL profiling, index optimization, and stored procedure design. Work with C&F compliance team and PwC for SOX audits. Meet with PwC auditors to address any concerns. Secure database environments by developing policies, procedures, and controls such as data encryption, backup encryption, masking, minimum privilege. Prepare reports on database scalability and capacity planning as needed. Create standard database procedures to enhance scalability and the performance of existing database architecture. Identify and resolve database performance issues. Maintain database Disaster Recovery procedures to ensure continuous availability and speedy recovery of the database systems. Resolve day to day service requests (ServiceDesk Plus Tickets/Atlassian Jira tasks) Learn new database technologies and analyze such technologies to bring into scope of existing infrastructure. Responsible for maintaining 24/7 database availability. Follow weekly on call rotation. What are we looking for Required Knowledge and Skills: 7+ years of experience in MSSQL server database administration Deep knowledge of MSSQL Server 2016, 2017, 2019 and 2022 databases Experience with SSRS, SSIS, and SSAS. Experience in MSSQL Database design and creation Familiarity with relational and dimensional data modelling Experience with MSSQL Server Transactional replication Understanding of ETL processes and SSIS tool Expertise in troubleshooting and performance monitoring MSSQL Server Database servers (Query Tuning, Server Tuning, Disk Performance Monitoring, Memory Pressure, CPU bottleneck, Capacity planning, etc.) Expertise in MS T-SQL and writing efficient stored procedures and MSSQL code. Experience in MSSQL Server upgrades, migration and consolidation. Experience in handling SOX applications. Experience with Solarwinds DPA is plus. Knowledge of PowerShell Ability to communicate effectively with senior IT managers Strong organizational and problem-solving skills Ability to think creatively and analytically Experience in Azure/AWS or other cloud is a plus. Knowledge of ServiceDesk Plus, Jira, Confluence and SolarWinds a plus. Must be a team player Show more Show less

Senior Service Desk Engineer (Windows & MacOS Support, Ticketing & Customer Resolution) Job Summary Synechron is looking for an experienced Senior Service Desk Engineer to be a key frontline support resource within our IT support team. This role is responsible for delivering efficient technical assistance to users, diagnosing and resolving hardware, software, and network issues, and ensuring a seamless IT experience for employees and stakeholders. The ideal candidate will contribute to maintaining high service quality, support incident resolution, and facilitate the continuous improvement of support processes. This position offers growth opportunities for professionals seeking to deepen their IT service management expertise and technical support capabilities. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) for handling L1 and L2 tickets Remote support tools (e.g., TeamViewer, AnyDesk) Office productivity applications (MS Office, Google Workspace) Diagnostic utilities (ping, traceroute, network analysis tools) Preferred Software Skills: Monitoring or dashboard tools (e.g., SolarWinds, Nagios) Knowledge management platforms Network configuration tools Overall Responsibilities Act as the primary point of contact for internal users and clients, providing technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows (7, 8.1, 10), Mac OS, and other desktop/laptop OS (including RedHat if applicable) Diagnose and resolve user issues related to applications like Outlook, VDI, and other enterprise software Check room readiness and support technical setup for client visits and meetings Document troubleshooting steps, actions, and solutions thoroughly in tickets and knowledge bases Escalate unresolved issues promptly to appropriate support levels Drive timely ticket resolution and ensure adherence to service level agreements (SLAs) Follow up with users regarding ticket status and resolution updates Contribute to process improvements and create knowledge base articles for recurring issues Coordinate with network teams in resolving connectivity issues or implementing service requests Offer feedback on support processes and suggest optimizations Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing and resolving hardware/software issues on Windows and Mac OS Preferred: Basic diagnosis of network issues and connectivity problems Operating Systems: Essential: Windows 7, 8.1, 10; Mac OS (latest & previous versions) Preferred: RedHat OS and familiarity with enterprise Linux environments Tools & Platforms: Essential: Ticketing system proficiency (ServiceNow, ServiceDesk Plus, etc.) Preferred: Knowledge base management, remote support tools Networking Concepts: Basic understanding of IP addressing, DNS, DHCP, and LAN/WAN connectivity Experience Requirements Minimum 4-7 years in service desk or technical support roles within corporate environments Proven experience managing Level 1 and Level 2 support requests Demonstrated ability to troubleshoot desktop OS issues, applications, and basic network problems Experience in handling incident escalation and resolution Knowledge of ITIL best practices is desirable Alternative experience: Candidates with extensive hands-on support experience and a track record of resolving diverse technical issues are encouraged to apply. Day-to-Day Activities Handle incoming support requests via phone, email, or ticketing portals, prioritizing and categorizing issues Troubleshoot and resolve user issues with desktops, laptops, applications, and network connections Conduct remote diagnostics and support sessions to determine root causes Log detailed resolution steps and update tickets with accurate information Escalate complex or unresolved problems to higher-level support teams Monitor open tickets, ensure timely closure, and follow SLA requirements Prepare and verify client meeting rooms and equipment prior to visits Document knowledge articles for common issues and contribute to process enhancements Communicate regularly with users about ticket progress and resolution timelines Collaborate with network or other technical teams to resolve connectivity or hardware issues Provide feedback to improve service desk procedures Qualifications Bachelor's degree in IT, Computer Science, BCA, or relevant field ITIL Foundation certification (preferred) Proven ability to diagnose, resolve, and document technical issues effectively Excellent communication skills (verbal and written) Flexibility to work rotational shifts, including weekends and holidays as required Willingness to continuously upgrade skills and stay current with emerging technologies Professional Competencies Strong analytical and problem-solving abilities Organized, proactive, and self-motivated Ability to work independently and efficiently manage multiple tickets Excellent communication and customer service skills Collaboration skills to coordinate with cross-functional teams Adaptability to shift schedules and dynamic support environments Continuous learning mindset to develop technical expertise

We are looking for an experienced ManageEngine ServiceDesk Plus Engineer to manage and maintain our IT service desk operations. The ideal candidate should have hands-on experience with ServiceDesk Plus , ITIL processes, and end-user support. You will be responsible for configuring and optimizing the helpdesk platform to ensure seamless ITSM delivery. Key Responsibilities: Manage, configure, and administer ManageEngine ServiceDesk Plus (on-prem/cloud). Set up and maintain incident, problem, change, and service request modules. Customize workflows, automation rules, SLAs, escalation matrix, and email alerts. Manage the user portal , templates, categories, and business rules. Integrate ServiceDesk Plus with other tools (Active Directory, Asset Explorer, AD Manager, etc.). Generate reports, dashboards, and metrics for service desk performance. Provide support and training to end-users and internal IT teams. Collaborate with L1/L2/L3 support to ensure smooth IT operations. Participate in ITSM process improvement and adoption of best practices. Requirements: 1 to 2 years of experience with ManageEngine ServiceDesk Plus . Strong understanding of ITIL processes (certification preferred). Experience in setting up helpdesk automation and workflows.

Technical consultant / Engineer Remote We are looking for technical consultant with experience in Manage Engine & ServiceDesk Plus or Endpoint Central. If interested please share your latest resume or WhatsApp +91 9700935385