Mall Manager

Key Responsibilities

Operations Management

• Ensure the mall operates efficiently and safely on a daily basis
  
• Supervise housekeeping, security, and maintenance staff
  
• Monitor facility issues and coordinate timely repairs and upkeep
  
• Manage parking, fire safety, and emergency response protocols
  

Tenant Coordination

• Build and maintain positive relationships with tenants
  
• Handle tenant queries, issues, and lease compliance
  
• Ensure timely rent collections and resolve disputes if any
  
• Coordinate new tenant fit-outs and renovations
  

Marketing & Promotions

• Plan and execute events, promotions, and marketing campaigns
  
• Work with brands and agencies for mall visibility and footfall
  
• Monitor foot traffic and customer satisfaction
  

Financial Management

• Prepare and monitor annual budgets and expenses
  
• Track revenue, rental income, and operational costs
  
• Authorize payments and review financial reports
  

Compliance & Legal

• Ensure compliance with safety, legal, and statutory requirements
  
• Maintain licenses, permits, and insurance coverage
  
• Handle audits and inspections from authorities
  

Team Leadership

• Lead and supervise the mall operations team
  
• Assign responsibilities and review team performance
  
• Conduct staff training and maintain discipline