Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Tata Consultancy Services
>
Major Incident Management professional

Major Incident Management professional

Tata Consultancy Services

4 - 6 years

|

4 - 8 Lacs

Posted:4 hours ago| Platform:

Apply

Skills Required

major incident management escalation management incident management recovery it infrastructure service level agreement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited, and resolved within the scope of the Service Level Agreement.
Using MIM experience to proactively support the management of High Severity Incidents (P1 and P2).
Owning the major incident and driving it efficiently on both Bridge call and Chat.
Issuing communications during the progress of a major incident.
Identifying appropriate timelines and targets for recovery actions, feedback, and communications.
Assessing and agreeing business impact and incident severity level.
Ensuring that appropriate internal escalation occurs.
Ensuring that appropriate third party escalation occurs.
Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration.
Suggesting workarounds and methods of speeding up the recovery of an incident.

Qualifications

More Jobs at Tata Consultancy Services

Tcs Hiring For GRC , Pan India

Pune, Bengaluru, Mumbai (All Areas)

INR 9 - 19 Lacs

Java / Spring boot with API Developer

Pune

INR 9 - 19 Lacs

SAP PP and QM Consultant

Pune

INR 8 - 18 Lacs

SAP BTP Consultant

Pune

INR 9 - 19 Lacs

Customer Service Associate

Pune

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Tata Consultancy Services

Information Technology and Consulting

Thane

RecommendedJobs for You

Major Incident Management professional

Tata Consultancy Services

bengaluru

Major Incident Management professional

mumbai, pune, bengaluru

Major Incident Management professional

mumbai, pune, bengaluru

Functional Analyst

Euclid Innovations

bengaluru

Application Tech Support Practitioner

bengaluru

Software Designer

bengaluru

Major Incident Management professional

Tata Consultancy Services

bengaluru

Thread Modelling/Hunting Professional

Tata Consultancy Services

bengaluru

Avaloq professional

Tata Consultancy Services

bengaluru

Senior ServiceNow Developer

Pyramid It Consulting

noida, hyderabad, thiruvananthapuram