Job
Description
As a Consultant, Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Customers architectural standards, technology roadmaps, industry trends and business requirements. Youll focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. Youll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs). Job Description Key Responsibilities: Collaborates with Technology Architecture professionals to develop technology product roadmaps. Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Designs and implements standard builds/templates for all technology platforms. Drives product improvements through optimization, enhancements and the implementation of new features and functions. Works continuously with other Technology Engineering teams and Technology Architecture to ensure the success of products. Conducts “proof of concept” labs for enhancements, new solutions and competitive bake-offs. Designs standard and custom technology solutions for business partner projects, including pre- production testing, performance tuning, handoffs and certification. Conducts proactive and reactive monitoring to detect, predict and resolve abnormal conditions in the environment. Collaborates with vendors to help drive design innovation in product enhancements and improvements. Executes on production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management. Provides complex production support for all technology platforms. Provides oversight for technical labs and development environments Mandatory Skills Experience with Z OS storage, with some only having touched a tape device or still mounting tapes. Experience with IBM and Z OS, leadership skills, and the ability to coach and train the team. Very important of the new hire being able to run projects and take ownership of tasks. Must have experience with IBM and zOS, as these are critical for the role. VTL Refresh: will be involved in a VTL refresh, which may drive the need for a new provider of VTL technology. Safeguarded Copy: The team is currently installing safeguarded copy, and the new hire will be involved in this project. Cyber Vault: may also work on Cyber Vault, which involves tooling around safeguarded copy to help with forensics and other tasks. Typical Skills and Experiences: Education: Undergraduate studies in computer science, management information systems or a related field is preferred. License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security). Experience: Six years or more’ experience with the most complex integrated solutions with an ability to design and develop and modify new and existing solutions for specialized needs. Experience with multiple technologies and within one or more domains. Experience with automation of deployment of solution configurations. Experience in training/guiding less experienced staff. Experience with solutions: IaaS, PaaS, SaaS and package solutions. Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting needed. Insurance/financial services industry knowledge a plus.
