You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Technical and Professional Expertise

34 years of experience in a Support Analyst or similar role.
Proven experience in ERP system support, particularly Maconomy.
Comprehensive knowledge of Maconomy Financials modules, including:
Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Human Resources (HR), Sales Orders, Timesheets, Expenses, Contract Management, Subscriptions, Reporting, and Banking.
Hands-on experience with ticketing and incident tracking systems (e.g., ServiceNow, Jira).
Familiarity with ITIL best practices and frameworks.

Preferred Technical and Professional Experience

ITIL Foundation Certification or equivalent.
Training or certification in Maconomy Financials is an added advantage.
Skilled in creating clear, user-friendly documentation and reports.
Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders.
Strong analytical skills to identify root causes and implement effective solutions.
Ability to balance multiple priorities while maintaining a focus on quality and deadlines.

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Maconomy Support Analyst