Loss Prevention Associate

Responsibilities

• Conduct investigations and gather evidence related to theft/fraud, lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.

• Conduct interviews with relevant parties in order to obtain statements and information related to incidents.

• Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.

• Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.

• Handle business interruptions and complaints, such as suspicious individuals, civil disturbances, demonstrations, noise complaints, intoxicated individuals, etc. Escort any unwelcome persons from the property without interrupting the orderly flow of operations.

• Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incidents.

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to management.

• Maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs.

• Speak with others using clear and professional language; prepare and review written documents accurately and completely.

• Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.

• Ensure adherence to quality expectations and standards.

• Enter and locate work-related information using computers and/or point-of-sale systems.

• Read and visually verify information in a variety of formats (e.g., small print).

• Visually inspect tools, equipment, or machines (e.g., to identify defects).

• Move at a speed required to respond to work situations (e.g., run, walk, jog).

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Move, lift, carry, push, pull, and place objects weighing 50 pounds without assistance and >75 pounds with assistance.

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Move through narrow, confined, or elevated spaces.

• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.

• Related Work Experience: No related work experience required.

• Supervisory Experience: None.

• License or Certification: None.