46 Loss Mitigation Jobs - Page 2

Job Description: We are seeking an Immediate Joiner to join our Loss Mitigation team for the Post Closing department. The ideal candidate will be responsible for identifying and resolving issues related to loan defaults, providing customer service, and working to mitigate potential losses. If you have strong attention to detail, are able to thrive in a fast-paced environment, and are available to work the night shift , this could be the perfect opportunity for you! Responsibilities: Review and analyze post-closing loan files and documentation. Work with customers, brokers, and internal teams to identify potential loss mitigation opportunities. Handle customer inquiries, process requests, and resolve issues related to loan defaults. Ensure compliance with applicable laws, regulations, and company policies. Perform necessary follow-ups and provide timely communication to all involved parties. Collaborate with various departments to resolve complex issues. Maintain accurate records and documentation. Requirements: Immediate Joiner: Must be available to start immediately. Previous experience in loss mitigation , mortgage servicing , or loan servicing is a plus. Strong communication and customer service skills. Ability to work in a fast-paced, deadline-driven environment. Attention to detail and strong problem-solving skills. Must be comfortable working night shift hours . Ability to work independently and as part of a team. A positive, proactive attitude with a commitment to providing excellent customer service. Why Join Us Competitive salary and benefits. Opportunity to grow in a dynamic industry. Friendly and supportive team environment. Please share the resume on 9384663108 Location- Chennai Candidate should be comfortable with Night Shift Work from office Immediate Joiners Required HR Divya

Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com

- You will set up the overall strategy, establish priorities, and manage a team of analysts while supporting hands-on tactical activities as necessary to achieve the Company's goals. Your focus is to establish processes and systems to help MPOWER's borrowers achieve their potential, thereby ensuring that they are able to repay their loans. Key strategic initiatives include: - Formulating collections strategies that are effective in helping borrowers through periods of financial hardship - Building programs and resources to support borrowers with respect to career success and financial literacy - Establishing and managing relationships with partners to provide services that are beneficial to the career and financial success of our customers - Utilizing quantitative analyses to improve effectiveness, efficiency, and capacity planning THE QUALIFICATIONS : - Undergraduate degree, with Masters or higher preferred - 10 years experience with progressively increased responsibility (preferably in Financial Services), with at least five years in a management/leadership role - Experience and expertise with consumer credit performance - Proven ability using quantitative data-driven analyses to deliver improved business performance - Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences - A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites! - In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

- You will set up the overall strategy, establish priorities, and manage a team of analysts while supporting hands-on tactical activities as necessary to achieve the Company's goals. Your focus is to establish processes and systems to help MPOWER's borrowers achieve their potential, thereby ensuring that they are able to repay their loans. Key strategic initiatives include: - Formulating collections strategies that are effective in helping borrowers through periods of financial hardship - Building programs and resources to support borrowers with respect to career success and financial literacy - Establishing and managing relationships with partners to provide services that are beneficial to the career and financial success of our customers - Utilizing quantitative analyses to improve effectiveness, efficiency, and capacity planning. THE QUALIFICATIONS : - Undergraduate degree, with Masters or higher preferred - 10 years experience with progressively increased responsibility (preferably in Financial Services), with at least five years in a management/leadership role - Experience and expertise with consumer credit performance - Proven ability using quantitative data-driven analyses to deliver improved business performance - Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences - A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites! - In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

Job Overview: Basic knowledge about US Mortgage and default servicing process preferably Judicial Foreclosure along with good understanding of Mortgage documents such as Compliance, Notice of Sale, Deed of Trust, Assignment, Title document, Lis Pendens, Judgement. Service mortgage accounts to ensure all Default activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines Conduct a complete review of files to ensure all default time frames have been met to include underwriting, if applicable. Generate reports on default loan statuses, settlements, and recovery efforts. Ensure compliance with relevant regulations and internal policies in all default servicing activities Roles & Responsibilities Processing tasks as per the process guideliness Meeting assigned productivity and quality targets Adhering to SLAs and TATs Candidate should be open to work in shifts. Interpersonal relationship at work with peers Adhering to organization policies Qualification & Experience Educational qualification and years of experience required in any specific domain/skill for the role Basic Degree completion (15 years of education) Good written and oral communications skills in English US Mortgage Experience in Loss mitigation/Home retention (Minimum 12 Months

We are hiring Pre-Underwriters, Post-Underwriters, and Loan Processors Location : Bangalore Salary - 7 LPA (30-40% hike based on Last Drawn) Job Description: We are hiring Pre-Underwriters, Post-Underwriters, and Loan Processors to join our dynamic team! If you have experience in mortgage processing, financial analysis, and loan underwriting, we would love to hear from you. Key Responsibilities: Review and verify loan applications, ensuring all required documents are accurate and complete. Conduct preliminary financial assessments, including income, assets, and credit checks. Analyze applicant information to determine loan eligibility based on underwriting guidelines. Validate loan approvals, ensuring compliance with company policies and regulatory requirements. Identify and resolve any discrepancies in loan documentation or risk factors. Maintain effective communication with clients, loan officers, and internal teams. Ensure smooth and timely loan processing from submission to final approval. Keep records of loan decisions, modifications, and compliance checks. Skills & Requirements: Must-have: Strong knowledge of loan underwriting, risk assessment, and compliance Technical Skills: Advanced MS Excel (Pivot Tables, VLOOKUP, Macros), Loan Processing Software Good to have: Experience with Power BI for data analysis and reporting Soft Skills: Detail-oriented, analytical mindset, ability to work in a fast-paced environment Flexibility: Must be adaptable and quick in handling high-volume loan applications Apply Now! To apply, send your resume to careers@jobshop.ai (Subject Mortgage) or call Kulsum 7026022000 for more details. If youre not looking, refer a friend who might be interested!

Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

Dear Candidate, We are hiring for US Mortgage Underwriting Chennai Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards. Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domain In depth knowledge of GSE, Fannie mae, Freddie Mac guidelines and requirements Expert in Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Should have experience in Analyze Income & employment, credit strength, property appraisal, check over debt to Income (DTI) and Loan to value (LTV)and all other information pertinent to the credit decision process on each mortgage application, as presented by the applicant Knowledge to validate that a prospective mortgagors loan application adheres to the Investors, Secondary Investors (Fannie & Freddie) and guidelines of applicable government agencies to approve the loan Review loan files for completeness and accuracy Confirm application information against all documents within the file Analyze all credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Should have experience in Income Calculations Review the eligibility of Property, Borrowers Evaluate debt ratio, loan-to-value ratios, credit score, property valuation Identify risk factors, including fraud red flags to determine or verify misrepresentation Condition files for missing/ supporting documentation as needed Complete required trainings and assessments Knowledge in Commercial Real Estate will be an added advantage High level understanding of US Real Estate, Mortgage, Commercial Mortgage Servicing, loan agreements and documentation Ability to build & motivate teams Ability to manage Client escalations and Client relationships Team mentoring & coaching individual associates who may fall below desired performance Continuously contribute towards process improvement Hold relevant experience (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY

- You will set up the overall strategy, establish priorities, and manage a team of analysts while supporting hands-on tactical activities as necessary to achieve the Company's goals. Your focus is to establish processes and systems to help MPOWER's borrowers achieve their potential, thereby ensuring that they are able to repay their loans. Key strategic initiatives include: - Formulating collections strategies that are effective in helping borrowers through periods of financial hardship - Building programs and resources to support borrowers with respect to career success and financial literacy - Establishing and managing relationships with partners to provide services that are beneficial to the career and financial success of our customers - Utilizing quantitative analyses to improve effectiveness, efficiency, and capacity planning THE QUALIFICATIONS : - Undergraduate degree, with Masters or higher preferred - 10 years experience with progressively increased responsibility (preferably in Financial Services), with at least five years in a management/leadership role - Experience and expertise with consumer credit performance - Proven ability using quantitative data-driven analyses to deliver improved business performance - Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences - A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites! - In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

- You will set up the overall strategy, establish priorities, and manage a team of analysts while supporting hands-on tactical activities as necessary to achieve the Company's goals. Your focus is to establish processes and systems to help MPOWER's borrowers achieve their potential, thereby ensuring that they are able to repay their loans. Key strategic initiatives include: - Formulating collections strategies that are effective in helping borrowers through periods of financial hardship - Building programs and resources to support borrowers with respect to career success and financial literacy - Establishing and managing relationships with partners to provide services that are beneficial to the career and financial success of our customers - Utilizing quantitative analyses to improve effectiveness, efficiency, and capacity planning. THE QUALIFICATIONS : - Undergraduate degree, with Masters or higher preferred - 10 years experience with progressively increased responsibility (preferably in Financial Services), with at least five years in a management/leadership role - Experience and expertise with consumer credit performance - Proven ability using quantitative data-driven analyses to deliver improved business performance - Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences - A passion for financial inclusion and access to higher education is a must, as well as comfortable working with a global team across multiple-time zones and sites! - In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

About The Client: The Client is an American-owned company based in the US with offices in India and the Philippines. A tech-forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries. About The Job: Perform retention and liquidation fulfilment tasks which include performing servicing system changes to satisfy loan modification, partial claim, deferment, deed-in-lieu, and pre-foreclosure sale terms to resolve mortgage delinquency. Essential Job Functions: Perform collections and or Loss Mitigation activities as needed including written and telephonic correspondence with borrowers and or authorized third parties, monitoring related work completed by approved vendors; the prompt evaluation of applications for loss mitigation assistance, and the timely completion of tasks related to loss mitigation procedures and CFPB servicing guidelines. Remain up to date and comply with all state and federal laws, regulations, investor, and insurer guidelines for default servicing. Be willing to assume additional responsibilities/duties/projects as they arise. Track errors and/or issues to identify trends by front end loss mitigation specialist and vendor. Provide error reporting to management to assess potential process changes to streamline and improve front end and vendor results. Candidates should possess 3-4 years relevant experience in US Mortgage loss mitigation processes. Proficiency in income calculations, including understanding the specific requirements for various types of income, is essential. Knowledge of key ratios, such as DTI (Debt-to-Income) and LTV (Loan-to-Value). Thorough knowledge and understanding of documents needed in loss mitigation workout options. Good understanding of Quality Checks and QC methodologies. Perform quality control testing procedures to ensure compliance with regulatory and investor guidelines. Other duties as assigned. Qualifications: Specific Skills/ Knowledge/ Abilities Required for Position: Bachelors degree in any field from an accredited institution. Pure WFO with no possibility of hybrid working or WFH. Evening shifts as per PST hours. Must be proficient in Microsoft Office suite. Above average communication skills. Will be required to interact with Onshore partners and end-customers if needed. Knowledge of mortgage banking, familiarity with RESPA, FDCPA, GLBA, and federal and state laws related to foreclosure and bankruptcy processes. Ability to perform QC audits and analyse work outputs by interpreting government agency and department guidelines/standards. Advanced analytical skills, ability to analyse problems and provide the appropriate solution. Advanced problem solving, multi-tasking and organizational skills with strong diligence. Proven ability to analyse data and make recommendations on how to improve trends.

Role & responsibilities Driving health claims strategy formulation and setting up processes for the function. Leading a team handling claims, customer queries & complaints, claim adjudication & registration, quality management, analytics etc.. Formulating & ensuring claims/reimbursements settlements with superior TAT & customer experience. Analyzing incurred claim ratio, review of the portfolio & taking proactive action for loss control measures. Developing & implementing health claims fraud prevention & loss mitigation framework. Training & development of medical processors. Identifying key learning, gaps and opportunities for individuals to develop the team. Drive continuous improvement and assist team as and when vital to make the business run effectively and efficiently. Ensure that the highest possible levels of customer service are delivered at all the times Preferred candidate profile Knowledge of healthcare / clinical domain Minimum 10 yrs or 7 yrs of TPA experience Knowledge of Indian health insurance systems and processes. Claims knowledge for health insurance of PSUs Health Insurance/TPA/ Hospital / Clinical Practice Perks and benefits

This Position will oversee the comprehensive safety & security protocols at ARTK this role involves managing all aspects of safety operations, protecting guests,employees & resort assets &ensuring the resort remains a secure & serene destination.

Dear Candidates! We are hiring for Senior Associate for Loss Mitigation & Foreclosure Key Skills: Loss Mitigation, Foreclosure,Business Testing Notice Period:15 Days Location: Bangalore

Dear Candidates!!! We are Hiring for US Mortgage- Servicing Experience: 2 to 6 years Location: Bangalore Work Mode: WFO Night shift; 5 days working Preferred Immediate joiners Skills: Business Control Office, Business Control Testing, US Mortgage - Servicing: Bankruptcy, Foreclosure, Reconciliation, Investor Reporting. Job Roles and Responsibilities: Determine sample size and method strategy for control performance and transaction testing. Confirm execution is performed by the proper authorized personnel, in a timely manner (based on the design) and that corrective action, if necessary, is taken appropriately. Determine Test Steps Should include elements to support requirement obligations and logic completeness and accuracy. Should include determination that the control was performed accurately, completely and properly evidenced. Should include determination that any remediation required as part of the control performance was completed. Should be proficient in excel and reporting to manage the assigned tasks well Obtain evidence, execute tests and Record results (take additional actions as required) Processing requests in accordance with the requests or tasks queued, ensuring completion within the designated timeframe. Adhere to established standard operating procedures to execute tasks with precision and achieve accuracy on the first attempt. Capture required data points pertinent to transaction processing to facilitate report generation and performance assessment. Commit to a 9-hour work schedule to consistently meet daily SLA and KPI objectives. Engage actively during training sessions to clarify any uncertainties, while providing support to colleagues and contributing to the achievement of team objectives. Interested, reach us out!!!

IRole & responsibilities Critical thinking Planning and organizing Production Support Performance management Auditing and reporting techniques US Mortgage Advanced. Knowledge on Loan Documents Some operational auditing, business process improvement Strong interpersonal and communication skills, including ability to articulate briefly. Strong analytical, audit, and investigative skills Experience Any Graduate Experience in US Mortgage and Title documents Preference to Default Loan Servicing Experience If you are interested in this position, please contact me by sending your resume to the email address below. ynagavinay@firstam.com

Important : Must have experience in Loss Mitigation - US mortgage Process Position: Loss Mitigation Process Location : Chennai Salary : Upto 4.5lpa Shift : Night Shift Work Mode : Work from Office Graduation is Must and should not have any Backlogs

Hiring for US mortgage Process : Loan origination (Claims) Qualification: Degree mandatory (No BE, B tech) Experience: 0-3 years Salary: Freshers - 2.7LPA Exp: 3- 4.5LPA Shifts: Night shifts Location: Bangalore (Brookefiled) Looking for Immediate joiners only No work from home (do not apply if you are looking for it) For more details contact HR Supriya 9398648405 supriyapss@firstsoure.com

Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com