Logistics & Warehouse Specialist

Amplifon is the global leader in the hearing care retail industry, changing the lives of millions of customers worldwide since 1950. Despite being a constantly growing global company, we maintain a start-up approach and prioritize innovation daily. Setting the industry standard, we continuously challenge and enhance the customer and employee experience. With a global presence in the hearing care retail market, we enable individuals to rediscover the full spectrum of sound emotions. Operating across 26 countries and 5 continents with over 9,000 points of sale and 20,300 employees, we attract, develop, and empower talented individuals to achieve more and embody our values consistently. Working at Amplifon provides you with a platform to voice your opinions, foster strong relationships, and carve a personalized career path. We offer unwavering support, tools, and opportunities for growth, whether through our premier development initiatives or by engaging in projects globally. Your colleagues will serve as a source of motivation and inspiration throughout your journey. We are seeking a Logistics & Warehouse Specialist to join our Logistic Department, focusing on enhancing supply chain management support for clinic and field teams while streamlining processes for supply chain queries, concerns, and escalations. **Job Purpose:** - Oversee all inbound and outbound dispatches from the Head Office - Monitor and track dispatches to existing and new clinics - Coordinate the return of unusable inventory to vendors - Manage warehouse operations - Handle repair management and tracking for hearing instruments (HIs) - Provide Management Information System (MIS) reports related to HI repairs - Supervise equipment repairs and forecast consumables and accessories requirements - Ensure timely invoice submissions - Maintain data hygiene in the system - Support the Supply Chain Team in achieving key result areas (KRAs) **Job Specification:** - Manage approximately 3000 inbound and outbound dispatches monthly - Oversee repairs of 3000 HIs per month - Ensure repairs are completed within specified Service Level Agreements (SLAs) - Share MIS reports on repair Key Performance Indicators (KPIs) - Forecast consumables and accessories accurately and dispatch them to clinics promptly - Monitor clinic consumption compliance with norms - Ensure timely repair of faulty audiology equipment at clinics - Track and document equipment serviceability status **Job Qualifications:** - Educational Qualification: MBA with specialization in Operations/Supply Chain - Proficiency in Excel - Total work experience of 2-5 years, with 1-2 years in Retail and/or Healthcare as a plus,