Logistics Pricing & Customer Care Executive

Key Responsibilities:

• Pricing & Quotations
• Prepare competitive freight quotations for air, sea, and surface shipments.
• Coordinate with shipping lines, airlines, and transporters for best rates.
• Ensure accurate costing, tariff application, and margin calculations.
• Maintain rate sheets and update pricing database regularly.
• Customer Care & Coordination
• Act as the first point of contact for customer inquiries regarding pricing, shipments, and service updates.
• Manage customer communications, resolve complaints, and provide timely updates.
• Coordinate with operations and sales teams to ensure smooth shipment execution.
• Build and maintain strong client relationships for repeat business.
• Documentation & Reporting
• Prepare and verify shipping documents (B/L, AWB, invoices, etc.).
• Ensure compliance with company and international shipping standards.
• Maintain records of quotations, customer interactions, and service reports.
• Share daily/weekly reports with management on pricing trends and customer issues.

Required Skills & Qualifications:

• Bachelor’s degree in Logistics, Supply Chain, Commerce, or related field.
• 2 years’ experience in logistics pricing / customer service.
• Knowledge of freight forwarding (air/sea/land), Incoterms, and logistics processes.
• Strong negotiation and vendor management skills.
• Excellent communication (written & verbal) and customer handling skills.
• Proficiency in MS Excel, MS Office, and logistics ERP/CRM tools.
• Problem-solving mindset and ability to work under pressure.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person