Logistics Operation Executive

Role Purpose

Reporting to an Operations Lead/Operations Head, you will be responsible for day-to-day execution in one or more modules — Pick-up, In-transit, Delivery, RTO, or Reverse/Exchange. You will track shipments, coordinate with courier partners, and flag exceptions proactively. Without this role, the team cannot maintain daily SLA performance, leading to escalation and customer dissatisfaction.

Responsible:
- Monitor and track daily shipments in assigned module.- Coordinate with courier partners for exceptions/resolutions.- Maintain accurate records in trackers/dashboards.

Accountable:
- Accurate execution of assigned tasks (e.g., daily pickup confirmation, exception closure).- Timely escalation of unresolved issues to Tier 2 Lead.

Consulted:
- Share on-ground insights with Leads and Product/Tech for process improvement.

Informed:
- Stay informed about escalations and workflow updates impacting day-to-day work.

Key Competencies

-Essential:

-Basic understanding of logistics processes (pickup, delivery, RTO).

-Strong attention to detail, use of Excel/trackers, follow-up discipline.

- Reliability, ownership, willingness to learn, customer-first approach.

- 1–3 years in logistics/operations, preferably with a courier/3PL/4PL.
- Awareness of courier SLA terms, COD processes.

Desirable:
- Communication skills for client/courier interaction, basic analytics.

- Curiosity for tech-enabled logistics solutions.

- Internship/experience in SaaS-enabled logistics.

Job Types: Full-time, Permanent

Pay: ₹360,000.00 - ₹450,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person