Loan Origination - Operations Analyst

As a Loan Servicing Specialist at our company, you will be a key player in our Loans group, contributing to the seamless functioning and success of our financial services. Your role will involve adhering to established QUALITY & QUANTITY SLAs, ensuring compliance with process-related policies, and supporting the secondary trading desk with trade booking and settlements. You will liaise with various bank departments and external contacts, follow up timely with agents or customers, and complete all funding within the SLA on the same day. In addition, you will serve as the subject matter expert (SME) for process-related queries, act as the first point of escalation for issues, and identify changes to processes to enhance productivity and efficiency. Key Responsibilities: - Adhere to established QUALITY & QUANTITY SLAs consistently. - Ensure 100% compliance with process-related policies, guidelines, and controls. - Support the secondary trading desk with trade booking and settlements. - Liaise with bank departments and external contacts, including Borrowers and Trustees. - Follow up timely with agents or customers for any missing notifications. - Complete all funding within the SLA on the same day. - Serve as the SME and first internal POC for process-related queries and clarifications. - Act as the first point of escalation for process-related issues from customers. - Identify changes to processes to improve productivity and efficiency. Qualifications Required: - Hold a bachelor's degree in finance or a related field, or possess equivalent work experience. - Minimum 2 years of experience in the financial services industry with a proven track record of delivery. - Understand business financial statements, cash flow capacity, and loans across various industries. - Exhibit strong research, analytical, and comprehension skills to analyze large data sets. - Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. - Utilize effective time management and prioritization skills to achieve business objectives. - Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. In this role, you will have the opportunity to build relationships with clients, internal partners, and peers effectively. You will also be expected to recognize issues or problems that need to be escalated promptly, develop domain learning, exhibit strong interpersonal and communication skills, apply analytical thinking, problem-solving skills effectively, and understand the product lifecycle and area product management thoroughly.,